Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
Join Our Team as a Front Office & Administrative Operations Supervisor
We’re looking for a collaborative, organized, and people‑focused leader to oversee front office operations and administrative analyst functions for Howard Head. In this full‑time role, you’ll support our non‑clinical teams, ensure smooth day‑to‑day operations, and help create a positive, professional environment where Vail Health Values are lived every day. You’ll also serve as a key liaison across departments and play an important role in supporting our mission.
What You’ll Do
- Lead the daily operations of non‑clinical staff across all Howard Head locations, including educators, schedulers, and patient representatives
- Oversee registration, scheduling, payment collection, and general patient and staff inquiries
- Support non‑clinical staff development through training, coaching, and ongoing performance management
- Partner with the Analyst team to ensure accurate and timely coding and billing
- Assist with analyzing service line profitability, identifying trends, and supporting cost‑effective, revenue‑positive decision‑making
- Maintain equitable, fiscally responsible staff schedules, including PTO and sick‑call coverage
- Collaborate with Directors to support front office budget oversight
- Manage policies, procedures, education modules, training programs, and competency requirements for the non‑clinical team
- Work with the department educator to deliver training and monitor ongoing learning needs
- Monitor quality and consistency of non‑clinical operations, including developing and tracking key metrics
- Provide leadership through onboarding, training, delegation, and maintaining a positive, professional work environment
- Communicate constructively, resolve conflicts appropriately, and model Vail Health Values
- Partner with leadership on quality improvement initiatives related to non‑clinical operations
- Serve as a liaison between therapy staff, non‑clinical staff, physicians, office staff, and other departments
- Lead regular team meetings and ensure strong communication across locations
- Step in to perform front office functions when needed
- Uphold Just Culture principles and maintain HIPAA compliance
This description reflects the general nature and level of the role and is not an exhaustive list of all responsibilities or working conditions.
What You’ll Bring
Experience
- 2 years of healthcare experience in a patient access environment required
- 4 years of previous supervisory experience required
Education
- Associate’s degree in business or a related field required
- Bachelor’s degree in business preferred
Licenses & Certifications
Benefits at Vail Health (Full and Part Time) Include:
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Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
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Comprehensive Health Benefits:
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Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
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Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
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Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
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Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
