Manager, Hospitality Stakeholder Relations

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, Hospitality Stakeholder Relations:

The Games Delivery Revenue team oversees the Ticketing, Hospitality, and Food & Beverage departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes. 

The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue-generating packages for key stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value and ensures revenue optimization. 

Reporting to the Head of Hospitality, the Manager, Hospitality Stakeholder Relations will be committed to delivering an exceptional hospitality experience for the Olympic and Paralympic Stakeholders. This role will serve a wide range of stakeholders, including Marketing Partners (MPs), Media Rights Holders (MRHs), International Federations (IFs), National Olympic (NOC) and Paralympic Committees (NPC), as well as Host Cities. 

The Manager, Stakeholder Relations, will lead stakeholder-facing service operations, ensuring a best-in-class experience across all hospitality touchpoints. This individual will be responsible for planning and executing service strategies, resolving issues, coordinating stakeholder communications, helping to develop stakeholder products, and supporting the successful implementation of the overall hospitality experience in collaboration with On Location. 

This position will serve as the key liaison between LA28, its stakeholders, and cross-functional internal and external teams to ensure stakeholder needs are proactively addressed and fulfilled. 

Key Responsibilities:

Stakeholder Engagement and Relationship Management 

• Serve as the primary point of contact for hospitality-related needs across LA28’s commercial stakeholders, including Global and Domestic Marketing Partners, Media Rights Holders, International Federations, National Organizing Committees, Host Cities, etc. 
• Develop and manage stakeholder service plans in collaboration with the LA28 Hospitality Team, LA28 stakeholder leads, and On Location.
• Build trusted relationships with key contacts within Marketing Partners, MRHs, IFs, NOCs/NPCs, and Host Cities. 
• Coordinate communications, issue resolution, service updates, and delivery timelines with stakeholder representatives. 
• Support the onboarding and education of stakeholders on hospitality entitlements and processes. 
• Assist in managing stakeholder hospitality guides and playbooks in coordination with On Location. 
• Prepare and present stakeholder service updates and reports to leadership and partners. 

 Program Management 

• Oversee planning, execution, and tracking of stakeholder service workstreams and requirements. 
• Manage and maintain stakeholder-specific timelines, deliverables, and milestones. 
• Track service requests and ensure consistent follow-through across all channels. 
• Coordinate with internal functions (Ticketing, Accommodations, Transport, Security, Accreditations, Venue Management & Operations, etc.) to ensure integrated stakeholder delivery. 
• Create and manage tools (Airtable, Smartsheet, Sharepoint, etc.) to support transparent delivery tracking. 
• Assist in the Master Milestone tracking of the stakeholder programs and ensure proper coordination and communication to stay on time and hit all deliverables 

 Event & Games-Time Support 

• Lead planning for stakeholder experience at key pre-Games events and test events. 
• Provide on-the-ground hospitality support during Games-time, acting as a primary stakeholder interface and resolution point. 
• Collaborate with Venue teams and On Location to ensure VIP stakeholder service delivery and issue escalation. 

Background & Qualifications:

• Minimum 5 years of experience in stakeholder services, client management, hospitality, or live event delivery. 
• Experience working with high-profile clients in sports, entertainment, or large-scale events preferred. 
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Outlook). 
• Experience with Airtable or other workflow/project management tools (e.g., Smartsheet, Airtable, Asana). 

Physical Requirements and Working Conditions:

• Ability to work on-site in an office environment, based in Los Angeles, CA 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment  

Education:

• Bachelor’s degree, or equivalent experience 

Expectations:

• Demonstrated ability to manage complex relationships and deliver high-value experiences. 
• Excellent project management, team building, and communication skills. 
• Highly organized and extremely detail-oriented with the ability to juggle multiple tasks and stakeholders. 
• Ability to remain calm under pressure and find solutions in fast-paced environments. 
• Well-developed problem-solving skills and ability to work independently to resolve issues 
• Demonstrated commitment to co-creation and collaborative decision-making 
• Ability to work effectively to tight deadlines 
• Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable 
• Comfortable creating stakeholder-facing documents, communications, and presentations. 

Submission Requirements:

• Resume

The annual base salary range for this position is $88,000 - $105,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.