Manager, Homeowner Care (Vancouver)

You will

 

Provide Oversight, Leadership and Management, when completing: 

Inspections/Inventory  

• Conduct initial inspections on homes to the established Anthem Standard 
• Complete any subsequent sign off inspections 
• Ensure the inventory homes are in good condition and the bi-monthly reviews are occurring 
• Review common area of unsold projects to ensure the project is being maintained 
• Ensure the OneNote file is up to date in real-time 

Project Set up 

• Draft Homeowner manual with Conasys 
• Ensure deliverables are available and ready for distribution 

Orientations 

• Ensure homes are ready for orientation 
• Complete orientations as per the Homeowner Care (HOC) Process 
• Enter deficiencies from orientation into Conasys 
• Follow up with trades to confirm the work is complete 
• Prep deliverables for closings 

Possession 

• Coordinate final cleaning of a home 
• Review homes to ensure ready for possession 
• Complete key turnovers, as per the HOC Process 
  

Service Requests 

• Review Service requests, as requested by HOC Sr Coordinator 
• Meet with homeowners, strata councils and property managers, as required 
• Common area reviews before first conveyance in building/block 
• Work with the Sr HOC Coordinator to ensure all common area repairs are complete 

You have 

• A minimum of 5 years' relevant experience 
• Knowledge of, and are familiar with, New Home Warranty 2-5-10 
• A general knowledge of construction 
• Working knowledge of Microsoft Office 
• Strong organizational skills 
• Effective communication skills, both written and verbal 
• A reliable vehicle available daily 

We have

• Great, diverse, authentic people!  
• Unlimited career growth opportunities  
• Mentorship from the ‘best in the biz’  
• Corporate Giving Strategy supporting community development  
• Annual salary reviews and performance bonuses  
• A robust Benefit Plan and Employee Assistance Program  
• Educational Assistance Program  

Salary range: $85,000 - $100,000, dependent on experience 

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities.

Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America. Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes.  

We are Growing Places. 

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.