Manager, GTM Systems & Architecture

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are looking for a Manager to lead our GTM Systems Engineering team and oversee our revenue technology ecosystem. You will manage a team of specialized engineers (CPQ and Partner/PRM) and take full ownership of the technical roadmap that powers our growth. Your mission is to ensure that our systems are not just functional, but scalable, by balancing rapid feature delivery with the aggressive reduction of technical debt.

What will you be doing?

1. Team Leadership & Delivery Management

• People Management: Direct management of GTM Engineers (CPQ, PRM, and Generalist). Mentor the team on code quality, design patterns, and Salesforce best practices.

• Sprint & Backlog Governance: Lead the Agile process. Prioritize the backlog, manage sprint planning, and set realistic delivery expectations with executive stakeholders (Sales, Marketing, and Finance).

• Release Management: Oversee the CI/CD pipeline and sandbox strategy to ensure zero-downtime deployments across the ecosystem.

2. Architecture & Technical Strategy

• Holistic System Design: Own the "Big Picture." Ensure that the CPQ logic integrates seamlessly with the Partner Portal, Finance systems (ERP), and Marketing Automation.

• Technical Debt Management: Conduct regular architectural reviews. Identify legacy "hacks" or inefficient flows and proactively schedule refactoring projects to maintain system health.

• Cross-Functional Roadmap: Partner with GTM Leadership (VP of Sales Ops/RevOps) to translate business strategy into a 12-month technical roadmap.

3. Solution Engineering & Innovation

• Global Design: Act as the final reviewer for all major system changes, ensuring they don't break downstream reporting or upstream lead flow.

• Tooling Evaluation: Lead the evaluation and implementation of new technologies in the GTM stack (e.g., AI-driven forecasting tools, data enrichment services, or billing engines).

• Security & Compliance: Ensure the entire GTM ecosystem meets enterprise-grade security standards, particularly regarding data privacy and external partner access.

What skills and experience do you need?

• 7+ years in the Salesforce Ecosystem, with at least 2+ years in a leadership or lead architect capacity.

• Deep Architectural Knowledge: Must understand how Quote-to-Cash, Partner Ecosystems, and Lead-to-Legacy systems interact in a complex SaaS environment.

• Agile Mastery: Proven experience managing engineering sprints, using tools like JIRA/Asana to manage high-velocity team outputs.

• Communication: Ability to explain "Technical Debt" to a non-technical VP of Sales in a way that emphasizes business risk and ROI.

• Technical Stack: Advanced knowledge of Apex, LWC, Salesforce Flow, and Integration middleware (Workato, MuleSoft, or Zapier).

Certifications:

• Salesforce Certified Application/System Architect (Required).

• Salesforce Platform Developer II.

• Salesforce Certified Administrator.

Candidates must be willing to work a schedule that includes an overlap from 9:00 AM – 11:00 AM PST (approx. 1:00 AM – 3:00 AM PHT) for daily stakeholder alignment.

What we offer:

• Competitive salary

• Rice subsidy

• Fully covered health insurance - medical, dental, vision, and life insurance

• Paid parental leave

• Generous paid time off & sick leave

• Mental health support with Workplace Options

• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice