Company Overview
Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.
The Opportunity That Awaits You:
The Field Support Manager will lead and develop a high-performing team of Field Support Engineers while simultaneously operating as an expert individual contributor in the field. This “player/coach” role combines hands-on service responsibilities with leadership, mentorship, and operational oversight. The ideal candidate is technically strong, customer-focused, and energized by a fast-paced, high-growth environment.
What Your Day-To-Day Will Involve:
Leadership & Team Development (Coach Role – ~50%)
Lead, mentor, and develop a growing team of Field Service Engineers to ensure exceptional customer service and technical excellence.
Build and scale field service processes, documentation, and best practices as the organization expands.
Forecast staffing needs and support hiring, onboarding, and training of new team members.
Provide performance feedback, support career development, and foster a culture of accountability and continuous improvement.
Collaborate cross-functionally with Engineering, Product, Quality, Sales, and Clinical teams to ensure robust, consistent field operations and to ensure all pipeline products are designed with serviceability in mind.
Hands-On Technical & Customer Support (Player Role – ~50%)
Deliver expert-level service, troubleshooting, repair, and maintenance of advanced surgical robotic systems at customer sites.
Serve as a technical escalation point for the team; resolve complex issues and guide root-cause analysis.
Support new system installations, upgrades, validations, and field testing of emerging technology.
Ensure timely service delivery, compliance with safety and regulatory requirements, and exceptional surgeon/hospital staff experience.
Collect VOC (voice of customer) insights and communicate field trends to internal teams for product improvement.
Operational Excellence
Oversee service metrics such as uptime, response time, throughput, and customer satisfaction.
Manage inventory, parts forecasting, and service-related logistics within designated region(s).
Maintain accurate service records and ensure adherence to all service policies and procedures for yourself and your team.
Help drive readiness for product launches, new clinical indications, or expanded service territories.
The Qualifications We Need You to Possess
Bachelor’s degree in Engineering, Biomedical Technology, Mechanical/Electrical Engineering, or related field; equivalent experience considered.
5+ years of experience in field service roles involving complex electro-mechanical or medical devices; experience in surgical robotics or capital medical equipment strongly preferred.
2+ years of team leadership, mentoring, or supervisory experience (formal or informal).
Demonstrated ability to thrive in a hands-on, fast-growth, startup-like environment.
Strong diagnostic and troubleshooting abilities across hardware, software, and networking domains.
Excellent communication skills with the ability to build trust with clinicians, hospital staff, and cross-functional teammates.
Ability to travel 50–75% depending on territory and business needs.
The Qualifications We Would Like You to Possess:
Experience scaling a field support function or launching new products/technology in the field.
Familiarity with FDA-regulated medical devices or other safety-critical systems.
Training experience (technical or customer-facing).
Exposure to robot-assisted surgery systems or automated/mechatronic systems.
Understanding PROCEPT's Culture
At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers.
And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances.
An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world!
BENEFITS OF WORKING AT PROCEPT!
PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more!
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
PAY RANGE TRANSPARENCY
Procept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.
WORK ENVIRONMENT
We’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.
PROCEPT BioRobotics – Applicant Privacy Notice
When you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role.
To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [Privacy Policy].
