Manager, Enterprise Platform Delivery

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

The Manager, Enterprise Platform Delivery will lead and scale a team of Technical Program Managers responsible for enterprise onboarding and implementation. This role blends people leadership, delivery excellence, and cross-functional execution, ensuring complex enterprise deployments are delivered on time, at quality, and with strong customer adoption.

You will own execution across multiple concurrent enterprise programs, set standards for delivery and change management, coach TPMs through high-stakes implementations, and partner closely with Product, Engineering, Sales, and Customer Success leadership. This is a highly visible role with direct impact on customer outcomes, retention, and expansion.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and scale a team of TPMs delivering enterprise onboarding and implementation programs

• Establish clear expectations around delivery rigor, customer communication, risk management, and adoption outcomes

• Support hiring, onboarding, and ramp of new TPMs as the team grows

• Provide ongoing performance feedback, career development, and mentorship

• Act as an escalation point for complex customer challenges and delivery risks

Program & Delivery Oversight

• Own delivery excellence across a portfolio of enterprise implementations

• Ensure consistent execution of program plans spanning:

  • Data migration & legacy system retirement, platform configuration & integrations, user onboarding & training, and change management & go-live readiness

• Drive standardization of implementation methodologies, templates, and best practices

• Monitor program health, risks, dependencies, and timelines across customers

Change Management & Adoption Strategy

• Ensure adoption strategies are embedded into every enterprise implementation

• Guide TPMs in applying structured change management frameworks (e.g., ADKAR, Kotter)

• Partner with CS leadership to ensure smooth transition from implementation to steady-state success

• Define and track adoption and readiness metrics post-launch

Cross-Functional & Executive Partnership

• Partner closely with Product and Engineering to align roadmap, implementation feasibility, and customer commitments

• Collaborate with Sales and Solutions teams during pre-sales and handoff for enterprise customers

• Communicate program health, risks, and outcomes to internal executive stakeholders

• Build trusted relationships with senior customer stakeholders and executive sponsors

Operational Excellence & Scale

• Improve tooling, workflows, and reporting for enterprise delivery at scale

• Balance customer-specific customization with repeatable, scalable processes

• Ensure compliance with enterprise security, data integrity, and operational standards

Qualifications

Experience

• 8–12+ years of experience in enterprise software delivery, implementation, or program management

• 3+ years of people management experience leading program managers, TPMs, or implementation teams

• Proven success delivering complex, multi-workstream enterprise implementations

• Strong background in data migration, platform configuration, and system integrations

• Hands-on experience driving customer adoption and organizational change

Skills & Expertise

• Deep program management expertise (Jira, Asana, MS Project, etc.)

• Strong understanding of enterprise change management frameworks

• Experience working closely with Product and Engineering teams

• Excellent executive communication and stakeholder management skills

• Ability to operate in fast-paced, ambiguous, high-growth environments

Attributes

• Customer-obsessed leader with high delivery standards

• Calm, structured, and decisive under pressure

• Comfortable balancing strategic planning with hands-on problem solving

• Passionate about building teams, processes, and scalable systems

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.