Manager, Customs Operations

About the job : 

Are you a highly driven, operationally focused leader with deep expertise in US and global customs? SSENSE is seeking a Manager, Customs Operations to take the reins of our inbound and outbound customs activities across key international markets. This is your chance to transform our cross-border logistics in the critical US market, directly enhancing our efficiency, agility, and competitive edge. You will be the tactical powerhouse ensuring products move swiftly across borders, minimizing holds, and accelerating our time-to-market in a high-volume, fast-paced e-commerce environment. Reporting to the Director of Trade and Regulatory Compliance, you will not just manage operations—you will build, define, and execute the operational foundation that enables SSENSE's global supply chain. 

What you will do :

• Lead High-Velocity Customs Operations: Manage and lead the day-to-day customs operations, ensuring the seamless flow of high-volume B2B and B2C shipments. Drive superior performance by monitoring KPIs like clearance speed and accuracy, and proactively addressing issues tracked in systems like Zendesk to minimize customs holds.
• Strategic US Market Program Build: Spearhead the development and implementation of a robust, compliant, and efficient US import program and ensuring full understanding and execution of US import requirements.
• Manage and Optimize External Partnerships: Oversee and strengthen relationships with customs brokers, service providers, and customs authorities in key markets (primarily USA, Canada, UK, and EU), ensuring smooth execution of all inbound and outbound transactions.
• Drive Process Excellence & Continuous Improvement: Identify critical process gaps and leverage technology to enhance customs data quality and integrity. Lead the definition, documentation, and implementation of Standard Operating Procedures (SOPs) and compliance manuals for both internal teams and external partners.
• Navigating the Evolving Trade Landscape: Proactively monitor the ambiguous and fast-changing trade environment, especially within the US, to anticipate changes in customs policies and develop viable, cost-effective solutions to mitigate operational impact for stakeholders.
• Empower and Develop a High-Performing Team: Lead hiring, onboarding, and development for the Customs Operations team (including an Operational Team Lead and Customs Coordinators). Provide consistent coaching, conduct performance reviews, and deliver regular, targeted training sessions to your team and key cross-functional partners (e.g., Procurement, Logistics)

• Bachelor's degree in International Trade, Supply Chain, Logistics, or a related field.
• Minimum 5-7 years of demonstrated experience in a United States trade compliance, supply chain, or logistics role.
• Minimum 3 years of progressive leadership and people management experience.
• US and Canada Certified Customs Specialist (CCS) 
• Demonstrated ability to work effectively with large data sets and possess advanced knowledge of Excel and/or Google Sheets.

What Sets You apart :

• Licensed Customs Broker an asset
• Experience in e-commerce fashion/apparel industry is an asset
• Ability to successfully function in a fast-paced, information technology focused organization
• Ability to multi-task and work efficiently under deadlines
• Superior organizational and time management skills
• Solid interpersonal skills with a natural ability to build relationships

Hybrid work schedule

We believe in a balance between in-person collaboration and flexibility. That's why this is a hybrid role, with in-office days on Tuesdays and Wednesdays to connect as a team, and the potential for additional days based on business needs.

Why Join Us :

• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

This job posting was drafted with the assistance of AI.

#LI-Hybrid