Manager Customer Support & Service Excellence

At Snke, we believe that exceptional support is the foundation of lasting partnerships. As our Manager Customer Support & Service Excellence, you’ll build and lead this function from the ground up — shaping how we support hospitals and clinical societies with empathy, precision, and technical excellence.

Your Mission

• Build & Lead: Establish and scale our service and support function — operationally and strategically — with a clear focus on quality, speed, and customer delight.
• Create Impact: Design smart processes and workflows that resolve support requests quickly and competently, always with a human touch.
• Collaborate Deeply: Work hand-in-hand with Product, Development, IT, and external partners to deliver sustainable, customer-centric solutions.
• Drive Excellence: Use KPIs, feedback, and monitoring tools to continuously raise the bar — turning satisfaction into genuine enthusiasm.
• Shape the Future: Implement modern support platforms (ticketing, self-service, etc.) that make our offering scalable and future-ready.

• Background in technology or business — through studies or vocational training.
• Several years of experience in technical or IT support, ideally with first leadership responsibilities.
• Strong digital mindset and excitement for building systems from scratch.
• Clear communicator with a solution-oriented approach and a passion for service.
• Fluent in German, confident in English.

• A mutually-supportive, international team
• Opportunity to build career experience in an exciting international company with a lasting impact on medical technology based in Munich
• Flexible working hours
• Secure bicycle storage room
• Subsidized catering service 
• Subsidized Gold Gym membership
• Centrally located, modern work spaces with a great 212m² roof terrace

Ready to apply? We look forward to receiving your online application including your first available start date.

Contact person: Tatjana von Freyberg