Lead and develop a Mid-Market Customer Success team, ensuring customer engagement and business value through structured strategies and cross-functional collaboration.
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem
We are seeking a Customer Success Manager Leader to oversee Qualia’s Mid-Market Customer Success team. This leader will guide a team responsible for driving adoption, retention, and expansion across a diverse set of customers who are rapidly evolving in scale, operational sophistication, and strategic needs. You will define and refine the engagement model for this segment, ensuring that our customers realize meaningful business value throughout their lifecycle with Qualia.
The ideal candidate brings a blend of operational rigor, customer-centric thinking, and strong leadership capabilities. You will coach and develop a team of Customer Success Managers, build scalable processes, and partner cross-functionally to ensure our customers experience consistent value and support. You will also represent the unique needs of the Mid-Market segment internally—informing product direction, influencing company strategy, and shaping programs that support sustained customer growth.
This role will work closely with Sales, Growth Management, Support, Product, Marketing, and Operations. The position reports to the Director of Customer Success. Key measures of success include gross and net retention, product adoption, expansion revenue, customer sentiment, operational efficiency, and employee engagement and development.
While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates.
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.
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Qualia builds a cutting-edge digital closing platform that streamlines the real estate transaction process for professionals in the industry. Our solution enables real estate agents, title companies, and lenders to collaborate seamlessly, making home buying and selling simpler and more efficient for everyone involved. By integrating task management and real-time reporting, we create an enjoyable experience that enhances the entire closing lifecycle.
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