This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, CS Operations in United States.
This role provides the opportunity to lead and scale customer success operations in a high-growth, fast-paced environment. The Manager, CS Operations will design and optimize processes, systems, and tools that enhance the post-sales experience, drive retention and expansion, and ensure operational excellence across the Customer Success organization. This position combines strategic leadership with hands-on execution, partnering closely with senior leaders and cross-functional teams. The successful candidate will lead initiatives that align people, processes, and technology to deliver measurable impact, while mentoring a team of CS Operations professionals. This role is ideal for someone who thrives on solving complex operational challenges and shaping scalable solutions in a dynamic SaaS environment.
Accountabilities:
Lead and manage a high-performing CS Operations team, ensuring efficient and scalable processes that support ACV, retention, and expansion
Partner with senior Customer Success leaders to design, implement, and optimize post-sales workflows and operational frameworks
Run cross-functional projects to improve customer outcomes, including process redesign, tooling enhancements, and analytics-driven initiatives
Assess and prioritize CS-specific requests, process gaps, and strategic opportunities, creating a roadmap aligned to company objectives
Collaborate with Post Sales Systems and Revenue Technology teams to define business requirements, conduct UAT, enhance automation, and manage communications
Embed and champion cultural principles, promoting team alignment, inclusion, and continuous improvement across global operations
Requirements:
6+ years of experience in Revenue Operations or Customer Success Operations, preferably in fast-paced SaaS organizations
Proven ability to lead complex, high-impact projects that improve workflows and operational efficiency
Strong organizational, analytical, and problem-solving skills with the ability to translate data into actionable strategy
Advanced experience with Gainsight, Salesforce, and other operational tools
Excellent communication skills with the ability to translate policy and process into practical, field-facing guidance
Strong business judgment and priority management skills, with high emotional intelligence
Bachelor’s degree in business, finance, economics, engineering, or a related field; MBA optional
Benefits:
Competitive base salary: $106,802 – $143,600 USD
Employee-led remote and flexible work options
Comprehensive health benefits, including medical, dental, and vision coverage
Professional development opportunities and learning resources
Inclusive and collaborative work environment with opportunities to contribute globally
Flexible working models supporting in-office, hybrid, and fully remote arrangements
Employee-focused programs for wellness, accessibility, and accommodations
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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