Manager, Corporate Account Management

About Sharebite

Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all of the ordering & billing requirements for the company. Every meal ordered through the Sharebite platform results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, Sharebite has donated over 15 million meals.

About the Role

As a key leader on the Corporate Account Management (CAM) team, this player-coach role is responsible for managing and developing a team of 3-4 Corporate Account Managers while maintaining a portfolio of strategic, high-value client accounts. You will lead by example, coaching your team to drive client success, retention, and growth while modeling best-in-class account management practices. This role requires a balance of people leadership—setting clear expectations, providing coaching, and holding your team accountable—and individual contributor excellence managing complex, strategic accounts. You'll serve as the escalation point for your team, collaborate cross-functionally to drive client outcomes, and play a critical role in scaling the CAM function as Sharebite continues to grow.

What You’ll Do 

People Leadership & Team Management:

• Directly manage and develop a team of 3-4 Corporate Account Managers, providing ongoing coaching, feedback, and performance management to help them succeed and grow in their roles.
• Conduct regular 1:1s with direct reports to review account health, address blockers, strategize on account challenges, and support professional development.
• Set clear performance expectations and hold the team accountable to key metrics including retention rate, upsell/expansion attainment, client NPS scores, and account health indicators.
• Own onboarding and ramping of new CAM hires, including training, shadowing, account assignment strategy, and execution of 30-60-90 day plans.
• Analyze team performance data to identify coaching opportunities, process improvements, and systemic issues requiring escalation or cross-functional support.
• Provide strategic deal support on complex renewals, negotiations, and upsell opportunities, coaching team members through high-stakes client conversations.
• Escalate at-risk accounts, product feedback, and systemic client issues to leadership with context and recommended solutions.

Strategic Account Management:

• Maintain a portfolio of strategic, high-value, and complex corporate accounts, serving as their primary point of contact and trusted advisor.
• Synthesize information gathered across client conversations to assess the best set of configurations and account structure, managing the "A through Z" account setup process for high-touch implementations.
• Answer ongoing client inquiries related to onboarding, implementation, and ongoing account optimization, ensuring an extremely smooth and professional experience.
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature, modeling strong renewal practices for your team.
• Identify whitespace in accounts and create value-based presentations to promote upgrades, cross-sells, and account expansion opportunities
• Consult with clients to recommend additional solutions from the Sharebite portfolio that align with their business goals and employee engagement strategies.
• Devise and execute account strategies and plans to maximize account growth, retention, and client satisfaction.
• Provide high-touch client service, including escalation and coordination of critical support issues as needed.
• Demonstrate ability to grow accounts with high conversion rates from upsell identification to closed-won deals.
• Maintain accurate and up-to-date client information in Salesforce and ensure your team is doing the same.

Required Skills & Experience 

• Bachelor's degree from an accredited college or university, or relevant experience.
• 6+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company.
• 2+ years of people management experience, or demonstrated readiness to step into a leadership role with a track record of mentoring, coaching, or leading others.
• Proven track record of exceeding retention and expansion quotas, with experience managing high-value, complex accounts with multiple stakeholders.
• Strong leadership skills: ability to coach, motivate, and develop team members while holding them accountable to high performance standards.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings. Comfortable presenting to executive stakeholders.
• Consultative selling skills, with the ability to fully understand a client's business needs and how the Sharebite offering can be fully utilized to drive value.
• Ability to balance strategic thinking with tactical execution, managing multiple priorities and adjusting on the fly in a fast-paced, high-growth environment.
• Strong familiarity with CRM solutions (Salesforce required) and comfort with data analysis to drive team and account decisions.
• Technical aptitude and ability to learn new concepts quickly; an understanding of the technical components around account management is a plus.
• Ability to work effectively with a cross-functional team in a remote or hybrid environment.
• High level of organization, focus, and ability to work under pressure.

At Sharebite, we are committed to providing competitive pay in line with industry and market standards. The base compensation range for this role is $115k-$135k per year (OTE $130k-$150k), however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits, including a daily meal stipend.