Manager, Clinical Operations

The Clinical Operations Manager oversees the day-to-day logistics of care delivery at FOLX Health. This person will be responsible for monitoring routine practice operations, coordinating administrative logistics, tracking compliance metrics, and producing regular operational reports that keep the practice running effectively. They will proactively identify and escalate issues to Clinical Operations Leadership while maintaining consistent execution of daily, weekly, and monthly practice functions.

Our Company:

FOLX Health exists to be the leading health and wellness platform for LGTBQIA+ care, providing end-to-end services, both virtually and in person, across the spectrum of community needs. We are the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare on one's own terms and building community and access around those needs.

Our Culture:

Reliability: We show up for our members and each other in service of our mission.

Transparency: Build trust by openly sharing our goals and progress.  

Access: Invest in our team by providing the tools and training needed to achieve individual goals.

Agency: We trust our team to get their jobs done.

What You’ll Do:

• Oversee daily practice operations according to established SOPs, ensuring consistent delivery of administrative and operational functions.
• Manage recurring operational tasks and checklists to ensure nothing falls through the cracks in daily practice operations.
• Manage administrative logistics including scheduling, coverage, resource allocation, and routine practice communications.
• Monitor and track staff licensing deadlines, renewals, and required documentation to ensure all licensing tasks are completed on time.
• Communicate directly with clinic staff as the first point of contact for routine practice questions, troubleshooting operational issues, and real-time support.
• Review member survey feedback, communicate feedback appropriately to clinicians, nurses, or leadership, and track resolution to ensure member concerns are addressed.
• Manage MD collaboration workflow including facilitating chart audits, tracking collab totals, and maintaining collaboration contracts using established templates.
• Monitor SLA adherence and operational metrics across all practice areas, flagging deviations and trends for leadership review.
• Conduct compliance checks and process audits to ensure processes are being followed correctly across the practice.
• Maintain operational dashboards, tracking systems, and standard day-to-day operational report exports to provide real-time visibility into practice performance.
• Partner with Clinical Operations Senior Manager to provide ground-level insights that inform process improvements and SOP updates.
• Foster and maintain strong, effective working relationships with peers across FOLX and within the health industry.

What You’ll Bring:

• 3+ years' experience in practice management, healthcare administration, or related field
• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field
• Expertise in Clinical Operations, ideally in the telehealth space
• Skilled in establishing and maintaining effective working relationships with various internal and external teams, representatives and stakeholders
• Proficiency with Google Suite applications
• Passion, experience and/or genuine interest in LGBTQ+ healthcare 
• Exceptional communication and collaboration skills 

Salary: $95,000