Manager, Client Management Operations

ABOUT ORCHESTRA

Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. Orchestra also launched Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team. Learn more at www.orchestraco.com.

People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

ABOUT THE ROLE

Orchestra is seeking a Manager, Client Management Operations to support the execution of the firm’s core client management initiatives. This role is central to scaling Client Management at Orchestra and serves as a key execution partner to senior leadership. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively. 

This is an ideal opportunity for a highly organized, proactive operator who thrives in fast-moving environments, is comfortable managing up, and enjoys working across multiple stakeholders with competing priorities.

Role location: This role is based in our New York, N.Y. or Washington, D.C. office on a hybrid basis. Orchestra staff are in the office 3 days per week.

ACCOUNTABILITIES AND QUALIFICATIONS

As a Manager on the Client Management team, you will:

• Partner closely with senior leaders to translate strategic priorities into actionable plans, timelines, and deliverables
• Coordinate across Operations, Finance, and client-facing teams to support internal and cross-functional initiatives
• Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
• Support efforts to retain, grow, and strengthen client partnerships across multiple teams
• Manage and prioritize multiple workstreams, balancing urgent requests with longer-term projects
• Support executive time management, scheduling, and prioritization as needed
• Help drive change management initiatives by supporting adoption of new processes and ways of working
• Identify opportunities to simplify workflows, improve clarity, and reduce rework
• Own and manage specific processes, programs, or internal initiatives end-to-end
• Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow-through
• Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest-impact work
• Prepare briefings, summaries, and materials for executive and cross-functional meetings to enable faster, more effective decision-making
• Contribute to refining Client Management operating models based on what’s working and what’s not
• Support planning and execution of high-visibility internal and external events (e.g., trainings, conferences), as needed

ESSENTIAL SKILLS

• 4–6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments
• Strong stakeholder management skills and comfort working with senior leaders
• Excellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders
• Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
• Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
• Strong judgment and comfort handling sensitive information

WORKING AT ORCHESTRA

Compensation philosophy: Orchestra offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

Salary range (commensurate with experience and skills): $75,000–$90,000

BENEFITS

• Medical, dental and vision insurance for employees and dependents
• Pre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)
• 401K with a 4% employer match and no vesting period
• Generous paid time off (PTO)
• Pre-tax commuter benefits
• Mobile phone reimbursement for data and minutes
• Employer-funded life insurance
• Discounted annual bikeshare membership
• Corporate discounts through Tickets at Work

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