OKX
Manager, CDD Operations
TLDR
Lead onboarding verification operations across KYC and KYB segments, ensuring regulatory compliance and operational efficiency while managing diverse global teams.
Who We Are
About the Opportunity
We are seeking an experienced CDD Operations Manager to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments.
This role will primarily oversee Institutional (KYB) onboarding, with additional oversight and alignment responsibilities across Retail (KYC) onboarding to ensure consistency in regulatory standards, operational controls, and customer experience.
As the organization scales, this role may expand to manage global onboarding teams driving standardized processes, governance, and performance management across multiple jurisdictions.
You will work closely with Compliance, Risk, Fraud, Product, and regional stakeholders to strengthen onboarding controls, improve operational efficiency, and ensure adherence to AML/CFT and sanctions requirements globally.
This position reports directly to the Global KYC Operations Senior Manager.
What You’ll Be Doing
Team Leadership & Operational Management
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Lead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows.
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Ensure SLAs, quality standards, and regulatory obligations are consistently met.
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Provide coaching, performance management, and training to build a high-performing team.
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Act as escalation point for complex onboarding cases, including high-risk entity structures, PEPs and fraud-related referrals.
Onboarding Governance & Controls
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Oversee end-to-end onboarding processes for both institutional and retail customers.
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Drive standardization of CDD/EDD frameworks across KYB and KYC segments.
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Develop and maintain robust policies, procedures, controls, and documentation standards.
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Ensure periodic review and refresh processes meet regulatory and internal requirements.
Program & Process Optimization
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Manage BAU onboarding operations and support migration or centralization initiatives where required.
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Identify process gaps and implement improvements to enhance efficiency and customer experience.
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Collaborate with Product and Tech teams to improve onboarding systems and automation.
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Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management.
Stakeholder & Regulatory Engagement
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Liaise with Compliance, Risk, Fraud, and Legal teams on onboarding matters.
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Support regional MLRO on escalated AML or fraud cases.
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Act as Subject Matter Expert (SME) on onboarding risk assessments and regulatory standards.
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Ensure customer data and documentation are maintained in accordance with applicable regulations and group policies.
Requirements
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6–8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency, with strong expertise in Institutional (KYB) onboarding.
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Proven experience managing and developing onboarding or compliance operations teams, including SLA management, quality control, and performance oversight.
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Deep knowledge of AML/CFT regulations, sanctions frameworks, and global regulatory standards, with familiarity of the UAE regulatory environment.
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Strong hands-on experience reviewing complex corporate structures, identifying UBOs, assessing high-risk jurisdictions, and handling PEP and Enhanced Due Diligence (EDD) cases.
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Demonstrated ability to act as an escalation point for complex, high-risk onboarding and fraud-related cases.
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Experience developing, implementing, and standardizing CDD/EDD policies, procedures, and operational controls across multiple jurisdictions.
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Strong analytical and reporting skills, with experience preparing KPIs, dashboards, and presenting onboarding risk metrics to senior management.
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Experience driving process optimization, automation initiatives, and operational efficiency improvements in onboarding workflows.
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Excellent stakeholder management and communication skills, with the ability to collaborate effectively with Compliance, Risk, Fraud, Legal, Product, and Technology teams.
Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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Wellness and meal allowances
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Comprehensive healthcare schemes for employees and dependants
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More that we love to tell you along the process!
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Notice:
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Benefits
Health Insurance
Comprehensive healthcare schemes for employees and dependants
Learning Budget
L&D programs and Education subsidy for employees' growth and development
Team building programs and events
Various team building programs and company events
Wellness Stipend
Wellness and meal allowances
OKX operates as a prominent cryptocurrency exchange, enabling users to buy, sell, and trade a wide range of digital assets, including Bitcoin and Ethereum. In addition to facilitating crypto trading, they've developed OKX Wallet, a widely-used platform for accessing decentralized applications and exploring the Web3 landscape.
- Founded
- Founded 2017
- Employees
- 500+ employees
- Industry
- Diversified Financial Services