Manager, Catalog Inspection

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Position Title: Manager, Catalog Inspection

What You Will Do 

• Lead the Inspection Team: Manage and guide the team responsible for catalog inspection and quality assurance.
• Conduct Root Cause Analysis: Identify and analyze errors in catalog data, and implement preventive measures.
• Improve SOPs and Tools: Develop and enhance standard operating procedures and operational tools to improve efficiency and accuracy.
• Drive Project Execution: Lead key labeling accuracy projects and coordinate with internal stakeholders to ensure alignment and timely delivery.

 Basic Qualifications  

• Proficiency in Traditional Chinese
• Strong Excel skills or experience in data analysis
• Proven experience in team management
• Background in seller or customer consulting
• Solid understanding of e-commerce business models
• Excellent communication and negotiation skills with internal teams

Preferred Qualifications 

• Bilingual proficiency in English or Korean
• Experience using SQL  or similar customer service platform
   

Office Location: TPE2 (105402台北市台北市松山區民生東路３段１５６號１９樓之１～６ 台灣)

Recruitment Process and Others   

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​