Manager, Billing Operations

• Lead and actively work with a team of three Billing Analysts to meet deadlines and SLAs.
• Drive customer billing and cash application on QuickBooks, ensuring accuracy and timeliness across all products and services.
• Manage invoicing and cash reconciliations between QuickBooks and Oracle, ensuring proper audit trails and compliance.
• Respond promptly to customer queries and manage the Zendesk queue with a 24-hour turnaround.
• Drive cash collection efforts by partnering with Accounts Receivable on weekly and monthly receivable reporting, presenting open items in billing and receivables leadership meetings, and following up on ageing of receivables to reduce overdue balances.
• Partner with Client Relationship Managers to resolve billing issues and accelerate collections.
• Support audits, SOX compliance, and contribute to process improvements and control enhancements.

• 7+ years of proven operational experience in billing and finance
• Proven hands-on leadership experience managing teams in a fast-paced environment
• Strong communication and interpersonal skills to engage with customers and internal stakeholders
• Autonomous, organized, proactive, and highly responsive in managing priorities.

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

· Competitive salary based on your experience and skills 

Good Health

· Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

· Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

· 10 paid holidays, plus 26 paid days off per year

· Lots of employee engagement activities

OUR CORE VALUES

 For our employees, customers, and shareholders, we commit to…

·         Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times

·        Energize People – enable exceptional people to energize their teams and drive results

·        Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers

·        Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers

·        Win as a Team – embrace the passion, energy, and power of our global teams to win as “One-Altisource”

·        Enrich Communities – create positive impacts for the communities where we live and serve