**This is a contract role scoped up to 40 hours per week.**

Our client is seeking a digitally savvy and client-centric Managed Services Consultant to support enterprise clients in optimizing their use of our client's product. This role combines expertise in platform configuration, digital advertising, social media, and CCaaS (Contact Center as a Service) to drive client success and long-term value.

You will serve as a trusted advisor to clients—managing day-to-day support, offering best-practice consultation, and enabling digital transformation across customer experience functions.

What You’ll Do:

Own and manage client-specific platform configurations and performance optimization
Deliver ongoing consulting to maximize the value of the client's capabilities across paid, earned, and owned media
Support implementation and use of client's product for customer service operations through CCaaS integrations
Provide strategic guidance based on data insights and client goals
Train and enable client users on platform functionality, workflows, and new features
Ensure client satisfaction and success by aligning platform use with business outcomes
Identify and close gaps in platform use cases and client expectations
Act as the primary point of contact for day-to-day support and issue resolution
Collaborate cross-functionally with internal stakeholders including Customer Success, Solutions Engineering, and Product teams

What We’re Looking For:

3–5 years of experience in SaaS platform management, marketing technology, or enterprise client support
Demonstrated experience using Sprinklr, Hootsuite, Sprout Social or other comparable enterprise social and advertising platforms
Working knowledge of CCaaS technologies and contact center operations
Experience supporting digital marketing or customer experience campaigns with an understanding of advertising performance metrics
Experience in Paid Social Activation
Strong communication skills to interface with both technical and non-technical stakeholders
Exceptional time management, documentation, and problem-solving skills
Ability to translate complex client needs into platform configurations and service solutions
A proactive, team-oriented mindset with a passion for client success

Preferred Qualifications:

Experience in digital customer experience transformation projects
Familiarity with advertising platforms such as Google Ads, Meta Ads Manager, or LinkedIn Campaign Manager
Understanding of enterprise workflows for publishing, listening, and reporting
Knowledge of customer journey mapping and real-time insights tools

Compensation: $35 - $40/hr

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance