Maitre | Castello di Casole, A Belmond Hotel, Tuscany

Castello di Casole, a Belmond property is looking for season 2026 a Maitre. 
The Maitre is responsible for overseeing the efficient running and profitability of the restaurant and room service outlets according to our standards and procedures. He or She has to preserve guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings. He or She knows that, above all, tourism is about people. Relating well to both guests and co-workers is a must. 

Responsibilities

• Oversee the daily operations of the restaurant and room service outlets, ensuring that every service moment aligns with Belmond’s standards of excellence.
• Welcome guests with professionalism and authenticity, anticipating needs and tailoring experiences that feel personal and genuine.
• Guide, coach, and develop the service team, ensuring training, performance feedback, and a culture of collaboration and accountability.
• Maintain full knowledge of menus, wine lists, pairings, and culinary philosophy to confidently support both guests and colleagues.
• Collaborate closely with the Restaurant Manager and Culinary leadership to maintain operational flow, optimal table allocation, and a consistently elevated ambiance.
• Ensure full compliance with food safety, hygiene, and health regulations, while monitoring quality and consistency across all touchpoints.
• Contribute to financial performance through thoughtful resource allocation, upselling, cost awareness, and ongoing monitoring of business results.
• Handle guest enquiries, comments, and complaints with diplomacy, discretion, and a solutions-focused mindset.

Requirements

• Previous experience (3–4 years) in a senior service role within a luxury or high-end restaurant environment, ideally internationally.
• Fluent in Italian and English; proficiency in a third language (Spanish, French, or German) is preferred.
• Strong leadership abilities, with proven experience training, guiding, and motivating a team.
• Outstanding communication and interpersonal skills, with the emotional intelligence needed to navigate diverse guest and team interactions.
• Sommelier certification and/or gastronomy studies preferred.
• Demonstrated commitment to continuous learning through courses, workshops, or other professional development.
• Ability to manage pressure, multitask effectively, and remain composed in a fast-paced environment.
• A global mindset, treating colleagues and guests with respect and inclusiveness.

Benefits

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including:

• Seasonal Contract (C.C.N.L. Settore Turismo – 2026)
• Corporate Welfare
• Training and development opportunities to support your continued growth
• Team social events
• Meals provided at our staff canteen
• Accommodation included for non-residents
• Complimentary and preferred rate experiences at our iconic destinations
• Access to the staff-house pool, uniform provision, and laundry service for both uniforms and linens

About Us
Castello di Casole, A Belmond Hotel, Tuscany, is a restored 10th-century estate set among rolling hills, olive groves, and vineyards. Home to 39 suites that evoke the warmth of a private Tuscan residence, the property celebrates its agricultural roots and Etruscan heritage. Guests enjoy expansive gardens, an infinity pool, a spa housed in the former wine cellar, and two private villas. Experiences include stargazing, hiking, wine tasting, and truffle hunting—creating an inspiring environment where hospitality professionals can build meaningful, long-term careers.

The Belmond & LVMH Family
Belmond is proud to be part of LVMH, a global collection of iconic hotels, trains, and river cruises. Joining us means becoming part of a worldwide family founded on excellence, authenticity, and meaningful human connection.

This is your moment. Apply today!