The Maintenance Supervisor is responsible for overseeing all property maintenance operations to ensure the community is safe, compliant, fully operational, and delivering a best-in-class resident experience. This role leads the on-site maintenance team, manages vendor relationships, drives preventive maintenance programs, and ensures efficient execution of turns and capital projects.
In student housing, this is a fast-paced, high-accountability role that requires strong leadership, urgency during peak seasons, and the ability to execute under tight timelines.
Leadership & Team Management
- Supervise, train, and develop Maintenance Technicians and Porters.
- Schedule and prioritize daily work orders, preventive maintenance, and project tasks.
- Conduct regular safety meetings and technical training.
- Support hiring, performance management, and team accountability.
- Foster a culture of urgency, ownership, and customer service.
Work Order Management
- Ensure timely completion of service requests in accordance with LV standards.
- Maintain high resident satisfaction through quality workmanship and communication.
- Monitor work order metrics (response time, completion time, reopen rates).
- Troubleshoot and resolve escalated maintenance issues.
Preventive Maintenance
- Implement and manage preventive maintenance programs for HVAC, plumbing, electrical, life safety, and common area systems.
- Conduct routine inspections of units, amenities, roofs, mechanical rooms, and building systems.
- Maintain equipment logs and maintenance records.
- Protect asset value through proactive planning and oversight.
Turn Execution
- Lead and execute student housing turn maintenance process including pre-turn inspections, unit punch, vendor coordination and scheduling.
- Develop detailed turn schedules, vendor scopes, and supply planning in partnership with the Community Manager.
- Conduct final quality walks and approve units for move-in.
- Ensure proper inventory planning and supply readiness to avoid delays during peak season.
Vendor & Budget Oversight
- Source, bid, and supervise third-party contractors.
- Ensure vendors meet insurance and compliance standards.
- Monitor maintenance budget, inventory, and supply ordering.
- Track expenses and identify cost-saving opportunities.
Compliance & Safety
- Ensure compliance with local, state, and federal regulations.
- Maintain OSHA standards and safety protocols.
- Oversee fire/life safety systems and inspections.
- Respond to emergencies, including after-hours situations as required.
Requirements
- 3+ years of multifamily or student housing maintenance experience.
- 1+ year in a supervisory or lead role preferred.
- Strong knowledge of HVAC, plumbing, electrical, drywall, appliances, and general carpentry.
- EPA Certification (Type II or Universal) required.
- CPO certification preferred.
- Experience with student housing turn.
- Ability to lead large-scale turn operations.
- Strong organizational and communication skills.
- Ability to lift 50+ pounds and work in various environmental conditions.
- Valid driver’s license required.
