Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries. We are looking for someone to join our Cincom SURPA Team!
· Provides SUPRA technical support via phone, email or online conference for licensed customers, field personnel, partners and re-sellers.
· Coordinates problem-solving efforts, provides regular communication to customer, record keeping of research
· Performs Root cause Analysis
· Analyzes data and runs tests upon finding a root cause
· Determines and recommends the appropriate actions to take
· Determines the appropriate method for delivering the resolution to the customer, be it via mentoring, patch, hot fix or inclusion in a new release.
· May serve as onsite consultant for Services projects or complex product problem debugging. Service projects could be used as a training method to get Service Engineer current on the product.
· Participate in 24/7 on-call support for customers.
Requirements
Technical Skills Required
· Dump analysis: an application abend dump i.e. reading hex, not using abend analyzer tools
· Knowledge of CPU multi-tasking, threads, queueing theory
· IBM SUPRA knowledge a strong plus.
Experience Required:
· Experience with IBM Assembler Language, C, Pascal
· Experience with IBM z/OS JCL
· Experience with IBM utilities like IEBGENER, IMASPZAP
· Experience with CICS - systems programming knowledge a plus
· Experience as a DBA is a strong plus.
· Experience in providing technical support for a software product.
· Experience with delivering patches, hot fixes and service packs.
· Good interpersonal and communication skills, clear communicator both verbal and written
· 5+ years overall experience in at least some of the above items.
Partner One Capital is a long-term investment group specialized in the acquisition and growth of successful software companies. We are owned by one of the largest pension funds in North-America with over $15 Billion in Net Assets. In business for over 23 years, we own some of the fastest growing enterprise software companies in the world. Over 600 of the world's largest corporations and governments rely on our software for their most critical operations and to safeguard their most valuable data.
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