The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The position of Mail Services Rep is responsible for performing several different functions for Corporate Mail Center operations. The ideal candidate would be responsible for the collection and distribution of incoming/outgoing mail and packages, mail meter operation, inserting equipment operation, scanning equipment operation, correspondence reconciliation, running reports, research, and any manger delegated tasks.
Responsibilities:
Mail delivery
Inserter operation (2D, OMR, non-barcoded) print jobs
Prioritization of inserting work based on established SLA
Manual correspondence reconciliation
Postage meter operation and money downloads
Order postal supplies as needed
Equipment maintenance
Utilize mobile handheld devices for internal tracking of delivered goods
Perform research in Send Suite Tracking
Internal and offsite delivery of goods
Scanning equipment operation
Shipping software administration
Business Manager reporting for postage and mailing metrics
Provide team members with support to facilitate daily processing
Knowledge & Experience:
Experience & Industry Knowledge: 2–5 years of work experience in technical environments preferred; familiarity with mail center operations, inserting equipment, and USPS rules/regulations.
Technical Skills: Proficient in computer and keyboard use (35–50 WPM with accuracy); basic knowledge of Microsoft Excel, Word, and Outlook (including handling attachments).
Professional Abilities: Strong written and oral communication skills; ability to maintain professionalism under stress, adapt to changing priorities, and meet strict deadlines.
Physical & Operational Requirements: Ability to lift up to 30 lbs; clean driving record with courier experience; capacity to learn new equipment, software, and processes quickly.
Customer Service & Office Experience: 1–2 years in an office environment with direct customer contact, demonstrating problem-solving and organizational skills.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
