Machine Learning Engineer

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint, without over-investing.

This is voice-enabled, AI-driven customer service that works in the real world, right now.

Requirements

Your responsibility will involve:

• Improving large language models, speech-to-text, and text-to-speech solutions within real-time production systems
• Leading productization of machine learning models and pipelines in a multi-tenant environment
• Cooperate with the infrastructure team to deploy production-ready machine learning services
• Optimize our machine learning service runtime, as well as performance

Minimum Requirements:

• BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience
• Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing
• Experience with speech-to-text or large language models
• Experience with one or more programming languages such as Python or Golang
• Working proficiency in verbal and written English

Preferred Requirements:

• 1-2 years of the commercial machine-learning experience
• Experience with one or more cloud services: AWS, GCP, Azure
• Experience with Tensorflow, PyTorch, or JAX
• Experience with Docker/Kubernetes

Benefits

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.