Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 9+ months
Location: US – remote
Pay: $85.00 - $100.00; commensurate with experience
Hours: 8:00 am – 5:00 pm
The Mac Expert will serve as the primary specialist for managing, securing, and supporting macOS devices across the organization. This role combines deep Apple ecosystem knowledge with hands‑on experience administering Mobile Device Management (MDM) platforms. The ideal candidate is comfortable designing scalable configurations, automating workflows, and ensuring a seamless end‑user experience.
What you will do as the MAC Expert – MDM & Endpoint Management:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Mac Administration & Support
- Manage, configure, and support 1500+ macOS devices across the enterprise
- Troubleshoot hardware, OS, and application issues
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Provide Tier 2/3 support for Mac‑related escalations
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Maintain Apple‑specific tools, updates, and security patches
MDM Management (Must have Kandji experience)
- Administer and optimize the organization’s Kandji MDM platform
- Build and deploy configuration profiles, policies, and compliance rules
- Automate provisioning, enrollment, and device lifecycle workflows
- Manage application deployment, patching, and inventory reporting
Security & Compliance
- Implement and maintain macOS security baselines
- Enforce encryption, password policies, and endpoint protection
- Support identity integrations (SSO, certificates, conditional access)
- Ensure compliance with internal and external security standards
Automation & Scripting
- Create scripts (Bash, Zsh, Python) to streamline device management
- Automate repetitive tasks and improve operational efficiency
- Maintain documentation for scripts, workflows, and processes
Collaboration & Cross‑Functional Support
- Partner with IT, Security, and Engineering teams on system improvements
- Assist with onboarding/offboarding workflows
- Provide training and guidance to end users and junior technicians
What you will bring to the team:
Required Qualifications
- 5+ years of experience supporting macOS in a professional environment
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Hands‑on experience with Kandji
- Strong understanding of macOS architecture, security, and system preferences
- Experience with scripting languages (Bash, Zsh, Python)
- Familiarity with Apple Business Manager (ABM) or Apple School Manager
- Knowledge of identity and access management (Azure AD, Okta, etc.)
Preferred Qualifications
- Jamf 200/300 certification or equivalent
- Experience managing iOS/iPadOS devices
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Background in zero‑touch deployment and automated provisioning
- Experience managing 1,000+ machine rollouts
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Experience in fast‑paced, high‑growth environments
Soft Skills
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Strong communication and customer‑service mindset
- Ability to work independently and solve complex problems
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Detail‑oriented with strong documentation habits
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Comfortable collaborating with technical and non‑technical teams
#LI-Remote
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
