M365 Technical Service Consultant

As a Technical Service Consultant at AmeXio, you are the first point of contact for our clients when technical issues arise. Working within the Service Center, you play a key role in diagnosing, resolving, and following up on incoming support requests, ensuring timely and accurate solutions to keep our clients’ digital workplaces up and running. With your hands-on knowledge of tools like Microsoft 365, SharePoint, Teams,... you provide timely and effective solutions that keep our clients’ systems running smoothly. You are detail-oriented, communicative, and skilled at translating technical problems into clear, actionable responses. Your support helps build trust with our clients and ensures a high standard of service delivery every day.

Job description

• Incident Resolution: Diagnose and resolve technical issues, ensuring timely and high-quality support across Microsoft 365 services (SharePoint, Teams, Power Platform, ...).
• Client Communication: Maintain clear, professional communication with clients to provide status updates, manage expectations, and ensure satisfaction throughout the support process.
• Process Documentation: Accurately document issues, troubleshooting steps, and resolutions in the ticketing system to support knowledge sharing and continuous service improvement.
• Collaboration: Work closely with your colleagues when escalation is needed or when additional input is required.
• Quality Assurance: Ensure that all solutions delivered meet our quality standards and adhere to client SLAs.
• Knowledge Sharing: Contribute to internal knowledge bases and support documentation to improve team efficiency and onboarding of new colleagues.
• Professional Growth: Continuously expand your technical skills and stay up to date with Microsoft 365 developments through training, peer learning, and certifications.

Requirements

• At least 2 years of experience in a similar role
• With initial experience as an M365/SharePoint/Power Platform developer under your belt, you want to take your career to the next level.
• Knowledge of Valo/Azure/Powell is a plus.
• Experience with development in .NET or FME is also an advantage.
• You focus on finding solutions and like being the person who solves things.
• You are flexible, you can switch easily from one task to another
• You know how to keep an overview of priorities and pending issues
• You enjoy talking to clients about technical issues
• You speak Dutch and English fluently
• You enjoy sharing knowledge and working with your team to achieve the best results.

What we offer

• Collaborate with a team of AmeXians on exciting projects for and with our customers!
• Share your knowledge, insights and creativity during inspiration sessions, guild meetings, and fun team get-togethers.
• Your Team Coach is ready to help you unlock your full potential.
• Choose the training courses that suit you best to support your professional development and share your knowledge with the team.
• Enjoy flexible working options, including hybrid working, adjustable working hours, and part-time options.
• We’ll take care of the practicalities, including a company car, laptop, and phone plan.

About us

As experts in Enterprise Content Management (ECM), Customer Experience Management (CXM), and all things content-driven, we help organizations streamline their operations and deliver top-notch content science experiences. With a 100 motivated colleagues, we mix exciting projects, fresh ideas, and a supportive work environment. Walk into our office, and you’ll feel it: no stiff suits or rigid rules here. Start your day when it suits you, enjoy a chat over coffee, and thrive in a space where collaboration (and the occasional laugh) comes naturally.

Are you ready to help our clients get the most out of Microsoft 365? We’d love to hear from you.