Luxury Hotel Customer Advisor with Dutch and English - (Remote within Bulgaria)

We are seeking a proficient Luxury Hotel Customer Advisor fluent in both Dutch and English. This role is crucial for crafting exceptional experiences for our luxury hotel clientele. As a key part of our team, you will leverage your language skills and customer service prowess to provide distinguished service and support, ensuring an unforgettable customer journey.

- Fluency in Dutch and English, both written and verbal.
- Based in Bulgaria
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Problem-solving skills and the ability to adapt to changing customer needs

- Previous experience in customer service, preferably in the hospitality industry, is a plus.

• Job Security: Permanent contract with long-term career opportunities.
• Health & Wellness: Additional health insurance, life insurance, and an Employee Assistance Program with 24/7 psychological support.
• Work-Life Balance: 21 days of paid annual leave and 1.5 hours of paid breaks daily.
• Compensation & Benefits: Competitive salary, food vouchers, and a partially covered Multisport card.
• Career Growth: Clear career paths with opportunities for internal promotion and professional certifications.
• Work Flexibility: Ability to work from home and a workspace in our Sofia office.
• Efficient Digital Processes: Enjoy a seamless experience with the digital administration of employee documents and HR processes, powered by eSignature technology.
• Employee Rewards: Attractive referral program, performance recognition, and gifts for special life events (e.g., birth or adoption).
• Community & Culture: Regular team-building events, wellness programs, and corporate social responsibility initiatives.
• Modern Work Environment: On-site parking (per company policy) and access to cutting-edge technology.