LTS (Long-Term Support) Support Analyst

Anticipated Contract End Date/Length: November 2026
Work set up: On-site (Newcastle) 5 days per week

Our client in the global professional services industry is looking for a motivated and customer-focused LTS Support Analyst to join their Local Technology Support (LTS) team. This small but highly effective team provides 1st and 2nd line support to key business units, delivering a high-quality end-user experience backed by specialist technical and project teams across the organisation. The role is ideal for individuals with strong PC and Mac support experience who enjoy working in a fast-paced IT support environment.

What you will do:

• Deliver 1st and 2nd line IT support for end-user devices, including PCs, Macs, and mobile devices.
• Provide assistance with audio-visual equipment and meeting room technologies.
• Manage IT assets, including provisioning, deployment, and lifecycle management of hardware and software.
• Troubleshoot, escalate, and resolve technical issues in a timely and professional manner.
• Maintain accurate documentation of incidents, service requests, and resolutions.
• Liaise with specialist technical and project teams to ensure efficient issue resolution.
• Support end-users with IT processes, system access, and general technology queries.
• Contribute to continuous improvement initiatives and support IT projects as required.
• Provide excellent customer service and maintain positive user relationships.

• Proven experience in 1st and 2nd line IT support, including PC and Mac environments.
• Familiarity with audio-visual equipment and IT asset management processes.
• Strong troubleshooting skills and the ability to work under pressure in a busy support environment.
• Excellent communication and customer service skills.
• Willingness to learn and adapt to new technologies and processes.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous but not mandatory.

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.