Loyalty & Rewards Associate

Join Novibet as a Loyalty & Rewards Associate and Drive Global Growth!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for CRM & Loyalty Strategy and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil,  our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, we are proud to be certified as a Great Place to Work, consecutively since 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Loyalty & Rewards Associate at Novibet, you'll focus on optimizing customer experience, strengthening customer loyalty, and driving business growth through effective CRM strategies, competitor analysis, and strategic partnerships.

What you will work on

• Conduct comprehensive competitor analysis to identify and evaluate CRM and loyalty strategies implemented by other companies within the industry.
• Build and manage strategic partnerships aimed at customer acquisition and retention, ensuring long-term engagement and loyalty.
• Conduct in-depth research and competitor analysis focused on the Novibet marketplace to identify trends, opportunities, and areas for growth.
• Manage and develop partnerships to enhance and grow the company’s loyalty program, driving customer engagement and retention.
• Keep track of ongoing CRM projects, resolve bugs, and ensure smooth implementation of updates and improvements.
• Conduct continuous market research and competitor analysis to identify CRM trends and opportunities for improvement and optimization.
• Coordinate the implementation and management of loyalty programs and marketplace strategies across all countries to ensure consistency and effectiveness.
• Prepare and present detailed project reports, status updates, and strategic recommendations to key stakeholders.

What you bring

• Bachelor’s degree in Marketing, Business Administration, Data Analytics, or a related field
• 1–3 years of experience in CRM, loyalty programs, or customer marketing
• Strong Excel/Google Sheets skills and ability to work with customer data
• Analytical mindset with a keen eye for detail and performance metrics
• Proficient in English, both written and spoken
• Excellent communication and collaboration skills

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance:  Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.