Loyalty Marketing Manager

The Zoox Communications team brings Zoox’s mission, strategy, and values to life through clear, consistent, and engaging communications and programs. We embrace telling compelling stories through high-quality content and community engagement. Our process is collaborative and creative. We are growing a team of exceptional people to help bring Zoox to the world! We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation—and we need your help. At Zoox, you’ll find a creative, collaborative environment where great ideas thrive and where everyone is driven by the same big purpose.  Zoox is looking for a Loyalty Marketing Manager to join our growing Marketing team. This is a unique opportunity to build a best-in-class loyalty and retention program from the ground up. In this role, you will be responsible for owning marketing promotions, creating the vision for loyalty at Zoox, developing the multi-year roadmap, and executing the strategies that will foster lasting relationships with our customers. The ideal candidate has a proven track record of launching and scaling successful loyalty and retention programs. In this role, you will:

Define and implement innovative loyalty strategies to increase customer lifetime value (CLV), reduce churn, and foster brand advocacy.

Design, launch, and manage the Zoox loyalty program from the ground up, creating a world-class experience that drives customer engagement, increases ride frequency, and builds brand affinity.

Develop and maintain a multi-year loyalty program roadmap, outlining key milestones, feature enhancements, and strategic initiatives to evolve the program over time.

Own all marketing promotions, including strategy, planning, execution, budget, tracking, and performance analysis.

Identify, evaluate, and execute new loyalty opportunities and strategic partnerships that enhance the value proposition for our riders.

Qualifications

6+ YOE, with 3+ years of experience in loyalty marketing, customer promotions, customer retention, or a related role.

Proven experience launching and scaling a customer loyalty program from concept to execution.

Direct experience managing promotional campaigns and marketing budgets.

Familiar with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable).

Bonus Qualifications

Strong analytical skills with the ability to use data and customer insights to inform strategy and drive decision-making.

Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.

Strong project management skills with a high attention to detail and the ability to manage multiple complex projects simultaneously.