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Neo Group

Loyalty Manager

Minsk , Belarus
full-time On-site

AI overview

Manage and enhance VIP client relationships while executing retention strategies and collaborating with cross-functional teams in a dynamic environment.

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a Loyalty Manager to join our VIP department.

Responsibilities

  • Manage a portfolio of (potential) VIP clients.
  • Build meaningful relationships via calls, emails, and chat.
  • Reactivate, upsell, and escalate users to VIP level when appropriate.
  • Monitor user behaviour and act on key triggers.
  • Execute retention campaigns and reward offers with performance tracking.
  • Maintain timely communication based on player activity.
  • Collaborate with VIP Managers, Support, and Payments teams.

Requirements

  • Experience in customer service, CRM, or user engagement.
  • Bilingual communication (Russian & English).
  • Confident working with performance KPIs and user activity reports.
  • Proactive, autonomous, and organised.
  • Comfortable with CRM tools, Intercom, Slack, and dashboards.

Nice to Have:

  • Previous experience with VIP users or retention.
  • Understanding of CIS market behaviours.
  • Experience in high-paced, performance-driven environments.

Benefits

  • Enjoy 3 health days to focus on your well-being.
  • Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
  • Get a $30 net per month sports compensation to stay active and healthy.
  • Benefit from top-notch medical insurance for peace of mind.
  • Indulge in a variety of snacks available in the office.
  • Join us for exciting corporate events that foster team spirit and fun!

Perks & Benefits Extracted with AI

  • Free Meals & Snacks: Indulge in a variety of snacks available in the office.
  • Health Insurance: Benefit from top-notch medical insurance for peace of mind.
  • Corporate events: Join us for exciting corporate events that foster team spirit and fun!
  • Paid Time Off: Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
  • Wellness Stipend: Enjoy 3 health days to focus on your well-being.
Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

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