- Download and analyze daily data from the Transportation Management System (TMS)
- Track and trace shipments in transit using carrier web trackers and email communications
- Manually upload Proof of Delivery (POD) documents to the TMS to support carriers as needed
- Validate PODs to ensure they are signed by receivers, correspond to the correct shipments, and are properly transferred from TMS to SAP
- Identify and report deliveries with Over, Short, or Damaged (OSD) notations on PODs to the CSR team
- Summarize and document issues or exceptions within the TMS
- Generate ad-hoc reports and support the monitoring of Customer Service Representative (CSR) Group Key Performance Indicators (KPIs)
- Accurately perform data entry tasks and maintain organized records
- Develop a thorough understanding of internal logistics processes to support carrier education
- Stay current with logistics industry standards and best practices
- Communicate all ongoing issues, exceptions, and concerns to the Team Leader in a timely manner
Pay rate: $25 - $27/hr. (D.O.E)
- Prior experience as a Supply Chain Planner, Specialist, or in the logistics industry is highly preferred
- Proficient in Microsoft Office Suite, especially Excel (including VLOOKUPs and pivot tables) and Outlook
- Strong, clear, and concise communication skills
- Positive attitude with the ability to manage assignments independently
- Ability to thrive in a high-volume environment while maintaining accuracy
- Excellent prioritization skills, able to shift focus to urgent issues without neglecting routine duties
- Quick learner, adaptable to new systems and sudden changes
- Highly organized with strong follow-up abilities
- Detail-oriented with a keen sense of urgency and the ability to escalate issues appropriately
- Capable of building and maintaining professional relationships with customers and carriers
- Bachelor’s Degree / Associate's degree Preferred
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
