As we scale, we’re looking for a Logistics Manager to own and manage global logistics operations. This role will be responsible for carrier strategy, logistics cost and lead-time management, contract negotiations, and day-to-day logistics execution, while supporting and evolving existing logistics processes. This is a highly visible, hands-on role for someone who is detail-oriented, commercially minded, and comfortable operating in a fast-moving environment.
Responsibilities:
Carrier Management & Logistics Network:
- Own and manage global logistics across air, ocean, ground, and courier.
- Define and manage shipping lanes, transit times, and service levels.
- Select, onboard, and manage freight forwarders, carriers, and customs brokers.
- Monitor carrier performance and drive accountability through KPIs and service reviews.
Pricing, Contracts & Cost Control:
- Lead carrier and forwarder pricing negotiations and contract management.
- Own rate cards, SLAs, and escalation terms.
- Track logistics spend and identify cost-reduction opportunities.
- Establish approval thresholds for premium or expedited shipping.
Lead Time & Delivery Performance:
- Own logistics lead times by mode, lane, and region.
- Ensure timely delivery of goods and communicate risks or delays.
- Act as the escalation owner for delayed or at-risk shipments.
- Balance cost and speed decisions in alignment with business priorities.
Day-to-Day Logistics Operations:
- Oversee inbound and outbound shipments, domestic and international.
- Provide operational support to internal teams for shipment execution.
- Manage exceptions including missed pickups, damages, losses, or carrier failures.
- Own freight claims and resolution with carriers and insurers.
Customs, Duty & Tariffs:
- Manage customs clearance processes and broker operations globally.
- Review and approve shipping documentation including commercial invoices, HTS classifications, country of origin, valuation, and Incoterms.
- Ensure duties, tariffs, and taxes are accurately assessed and charged by customs authorities and brokers.
- Audit duty and tariff charges against HTS classifications and shipment documentation to identify errors or overpayments.
- Drive corrections, refunds, or post-entry adjustments where discrepancies are identified.
- Stay informed on tariff changes and trade regulations that may impact logistics cost or lead time.
- Ensure compliance with all import/export regulations and maintain audit-ready records.
Process & Continuous Improvement:
- Maintain and refine existing logistics SOPs and workflows.
- Identify targeted improvements to reduce cost, lead time, or risk.
- Support the evolution of logistics processes as shipment volume and complexity increase.
Metrics & Reporting:
- Track and report logistics KPIs including cost, transit time, and on-time delivery.
- Use data to drive continuous improvement and carrier performance management.
Requirements:
- 6+ years of experience in global logistics, freight operations, or supply chain.
- Strong experience negotiating carrier pricing and managing shipping lanes.
- Strong understanding of customs, duties, tariffs, and trade compliance.
- Experience reviewing and validating duty and tariff assessments.
- Experience managing multiple carriers, forwarders, and customs brokers.
- Strong analytical, organizational, and communication skills.
- Comfortable operating in a fast-paced, scaling environment.
