Logistics Manager - Domestic Omnichannel

OVERVIEW

We are seeking a people-oriented Logistics Manager, responsible for overseeing end-to-end transportation operations in a fast-paced e-commerce and retail environment. This role manages domestic transportation strategies with a strong emphasis on FTL/LTL movement, ensuring on-time performance, cost efficiency, and an excellent customer delivery experience. The ideal candidate will act as the subject matter expert for this role in the distribution center and be point of contact for escalations in transportation flow supporting parcel, FTL/LTL movement and pool distribution.

RESPONSIBILITIES

• Manage and execute transportation strategies including but not limited to, domestic trucking, small parcel shipping, and pool distribution in an e-commerce and retail environment.
• Enforce operational metrics and maintain KPI/SLA performance related to cost, service levels, transit time, and delivery accuracy. This also includes proactively monitoring shipments, resolving service failures or escalations, and communicate exceptions impacting delivery.
• Continuously analyze route density, dwell time, mileage efficiency, and linehaul cost per mile/unit to improve productivity.
• Maintain working knowledge of parcel and truckload carriers, pricing structures, and delivery standards.
• Utilize logistics shipping tools and carrier portals to support shipping execution, reporting, and issue resolution.
• Support peak season planning and execution (e.g., holidays, promotions, flash sales), managing communication with local carrier contacts and maintaining smooth operational flows.
• Collaborate with operation teams, strategy and product to deliver carrier capability mapping and resource allocation models.

QUALIFICATIONS

• Bachelor’s degree
• Minimum of 4-6+ years of experience in trucking, parcel delivery, e-commerce logistics, retail and/or supply chain with at least 1-2+ years in a leadership role.
• Strong expertise in last-mile delivery, global/regional logistics, procurement, and vendor management.
• Proficiency with Microsoft Office, logistics systems, parcel carrier platforms, ERP platforms, shipment tracking tools, and analytics solutions (Tableau or similar preferred)
• Highly motivated self-starter with a strong sense of urgency, attention to detail, and a customer-focused mindset
• Demonstrated creative problem-solving ability, strong business acumen, organizational and analytical skills, and excellent written and verbal communication skills
• Ability to work effectively in fast-paced, complex environments with a high degree of autonomy
• Proven experience creating clear and consistent strategies and direction, with skills in planning, development and execution.
• Proven ability to effectively collaborate with internal and external stakeholders.
• Strong proficiency in transportation systems, with the ability to build tools and reports for operational visibility and control.
• Deep understanding of omnichannel operations and pool distribution for B2B/B2C/DTC for the retail and apparel industry.

The base salary range for this position is $95,000-$105,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.