The Role
At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
In this role, you will take on a key responsibility in overseeing and facilitating the outbound logistics operations of HelloFresh and contribute to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Oversee and Facilitate Outbound Operations: Coordinate and track the entire outbound logistics process, ensuring the successful, timely delivery of all customer orders.
- Drive Cross-Functional Communication: Serve as the primary liaison between the outbound team, customer care team, couriers, and 3PLs to ensure seamless operations and proactively inform customers of any delivery changes.
- Build and Maintain Strong Carrier Relationships: Effectively communicate with external partners (couriers and 3PLs) to foster strong working relationships and collaborate on innovative, effective solutions for live, high-pressure logistics issues (e.g., vehicle breakdowns, immediate delivery recovery).
- Monitor and Track Delivery Excellence: Continuously monitor all deliveries from dispatch until arrival, providing real-time updates to all involved cross-functional teams and stakeholders.
- Ensure Process Compliance: Enforce adherence to established Standard Operating Procedures (SOPs) among all internal stakeholders and external carriers to guarantee consistency and quality in the delivery process.
- Provide Direct Customer Support: Proactively communicate with customers via phone to confirm delivery details, update them on statuses, and quickly resolve any delivery-related queries or amendments.
- Support Carrier Management: Assist UK carrier managers by compiling, organizing, and transmitting required reports to external carriers.
- Analyze and Report on Performance: Coordinate the organization and creation of daily and weekly reports to identify trends, highlight outstanding errors, and propose actionable suggestions for continuous process improvement.
What you’ll bring
- Logistics & Supply Chain Foundation: Prior experience in logistics and supply chain management is required, with a preference for (but not requirement of) experience in perishable delivery.
- Reporting and Data Proficiency: Strong proficiency in Microsoft Office tools (Word, Excel/Sheets, Google Docs) is essential, with preferred experience in using SQL and DataGrip for deeper data analysis and reporting.
- High Accountability and Autonomy: The ability to work efficiently with little supervision, effectively managing and tracking multiple processes concurrently to ensure consistent delivery success.
- Adaptability and Multitasking: The capacity to thrive and successfully multi-task in a demanding, fast-paced logistics environment.
- Exceptional Communication: Excellent written and verbal English skills combined with strong interpersonal skills to build rapport with both internal and external partners.
- Customer-Facing Confidence: High confidence and comfort in calling customers directly to manage queries, provide updates, and amend delivery details.
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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