Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
We are looking for a high caliber, multidimensional LogicMonitor Engineer (Federal Support) to provide resident engineering support for a federal government customer for clients. Successful candidates will have a strong background in monitoring technologies, LogicMonitor platform administration, and cloud infrastructure. Efforts will include workflow automation, business process optimization, integration with ServiceNow, and day-to-day operations support. Solutions Consultant must have deep experience in monitoring principles, distributed systems, automation, and LogicMonitor platform.
Required Skills:
- LogicMonitor Certified Associate (LMCA)
- 3+ years of hands-on experience with major cloud platforms such as AWS and/or Azure
- 5+ years supporting modern server operating systems (Linux/Windows)
- Strong knowledge of application and system software monitoring principles and practices
- Experience with LogicMonitor, specifically:
- Proficiency in LM Envision
- Experience with LogicModules
- Alert tuning best practices
- Using LogicMonitor REST API for automation and integration
- Building and customizing dashboards
- Log analysis using LM Logs
- Group structure design for monitored resources
- Experience with ServiceNow integration and automation workflows
- Understanding of infrastructure monitoring principles and distributed environments
- Ability to analyze and understand complex technical systems and web application architectures
- Familiarity with software version control systems
- Excellent interpersonal skills and ability to establish and maintain credibility as a monitoring expert
Desired Skills:
- LogicMonitor Certified Professional (LMCP)
- Administration experience with other monitoring tools, such as Dynatrace, Splunk, Extrahop, Moogsoft, Broadcom APM, Spectrum Microfocus Operations Orchestration
- Experience supporting federal government customers
- Experience in resident engineer roles or embedded support teams
- Experience with ITIL practices and service management frameworks
Location: Remote
Travel Required:
Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
