Location Success Manager (Account Manager)

About Temper

Temper is at the forefront of the flexible labor market revolution. We recognize the evolving demands of the new generation of workers and strive to offer more control and flexibility. Our mission is to transform the labor market, making it fair, accessible, and efficient through innovative technology.

🧩 Your Role at Temper

As a Location Success Manager, you are responsible for managing and proactively expanding our client locations... Your role is a combination of relationship management and sales. You drive growth through data-driven advice.

Our clients use our platform to deploy flexible staff, and you ensure that everything runs smoothly and that Temper maintains its preferred position. You are responsible for achieving growth within your portfolio by building strong relationships and providing data-driven advice to ensure optimal use of our platform. You work closely with more senior Account Managers to get the most out of your week and the clients. You are the point of contact for the client locations and spend a lot of time on the phone with clients to help them and foster their growth.

🤝 Your Future Team

You’ll become part of the Dutch Account Management team with a total of 6 Account Managers and two other Location Success Managers. We are a close team that is open in sharing feedback, challenges and opportunities. Besides, we tend to join each other in client meetings to learn from each other and to make celebrating success even more fun!

A Glimpse into Your Work Week:

Every week starts with a team meeting on Monday. During this meeting, you analyze data from your team and clients, set priorities, and determine actions for the upcoming week and beyond. You share ideas about the best approach and challenge each other to improve. You make your own planning but also coordinate with colleagues to set the right priorities. Although you are responsible for your own clients, you work together as a team to achieve shared goals.

What Will You Do?

● Manage and expand your client portfolio. This means building a personal relationship and being in daily contact with clients by phone.

● Understand the needs of the client, and you know how to spot opportunities. You know how to guide the conversation with the client in the right direction, leading to a successful outcome.

● You are the point of contact for client locations that need advice or support in filling their shifts, using the platform, etc.

● You make decisions and take actions based on data that are in the best interest of the client.

Requirements

💪 This Role Suits You Well If You:

● Are at the start of your career.

● Are passionate about everything related to sales & account management.

● Hold a degree from a Hotel Management School, Business Administration, or another relevant education;

● Are not afraid to pick up the phone and preferably spend the whole day on the line;

● Are Creative – always looking for new ways to approach problems and take the company to the next level;

● Have a Hands-on mentality – you love a good challenge and appreciate the lessons that come with it;

● Value a Good team spirit – you strive to work through problems together as a unit and aim to motivate;

● Speak fluent Dutch and have sufficient command of the English language.

● Experience with Salesforce & Looker is a pré

🎁 Perks & Benefits

● Flexible working: Some of us want to get out of bed early, others are night owls. We focus on results, not on what time you start or where you do your work. The team enjoys being in the office and has agreed to come in two days a week.

● Unlimited Vacation Days. As long as you get approval from your manager, you can always take vacation days to rest and restore your energy.

● Stock Appreciation Rights (SARs) Plan. We want everyone at Temper to own it and be part of our growth and success.

● Learning and Development Budget. Once a year, you receive a generous personal budget to develop your skills.

● Personal Wellness Budget. Annually, you have access to a wellness budget – we provide a dedicated budget to bring your best self to work every day!

● Travel expenses if you come to the office. Plus, we have great lunch options waiting for you!

● Work-from-home allowance. Plus a budget for a comfortable desk chair, laptop, and everything else you need.

● External Workspace Facilitation. We facilitate the possibility of renting a desk/space in a co-working space at a limited cost. Our goal is to encourage remote workers to rent a desk in an inspiring and energetic environment.

● Flexible Public Holidays. To foster an inclusive work environment, we offer the opportunity to exchange public holidays to align with your own culture, heritage, and traditions.

● Temper Summits. We believe in fostering a strong sense of community and knowledge sharing. We share to succeed! Regardless of where you are located, we gather twice a year for the Temper Summits, where the whole team collaborates, learns, and has fun.

🚀 Why Temper?

Are you passionate about helping people adjust work to fit their lives, not the other way around? At Temper, our mission is to revolutionize the labor market with technology, making it fairer, more accessible, and efficient. We empower the new generation of workers who crave flexibility and control over when and where they work— by providing

them with a solution right at their fingertips!

What makes our platform successful is that it is built around our users’ needs - We do it for them! We take pride in our user-centric approach, constantly evolving to meet their demands and exceed expectations. Our goal is to give businesses a tool that lets them easily connect with great people looking for flexible shift work.

At Temper, every team member has the opportunity to make a significant impact. Our core value, "We Own It," drives our culture (quite literally, as you will see in our equity plan). We believe in empowering you to take ownership and responsibility, so that together, we can take Temper to the next level.

Our unique culture is proudly embodied by our colleagues at Temper. With over 17 nationalities represented, we embrace remote work across more than 10 countries, alongside our bustling offices in Amsterdam and London. Several times a year, we come together to connect, share knowledge, and foster our vibrant community.

Join us on this exciting journey as we redefine the future of work! Your passion and dedication will shape the way millions approach their careers worldwide.