Localization Manager

At AirHelp, we’re building digital products used by millions of air passengers globally. From flight compensation to premium subscription services, our growth depends on delivering a seamless, trusted experience in every market we operate.

Localization is a key growth lever for us. It enables faster market expansion, stronger product adoption, and higher customer trust.

We’re looking for a Localization Manager who wants to move beyond traditional translation management and build a modern, AI-driven localization function. This role is about ownership - designing scalable processes, introducing automation, improving quality through data, and enabling product and commercial teams to launch faster across 18+ languages. You will also lead a small team of 2 Localization Specialists.

This is a great opportunity for someone who enjoys building systems, working cross-functionally, experimenting with new technologies, and creating measurable business impact.

This role is based in our Gdańsk office. We work in a hybrid setup (2 days/week in the office)
Salary: 8000 - 11.000 PLN gross/month

What you’ll drive

• Design and continuously improve localization workflows leveraging AI, automation and modern TMS capabilities.
• Reduce manual operational work by introducing tooling, integrations and self-serve localization frameworks for internal teams.
• Manage localization initiatives across their full lifecycle - planning, budgeting, prioritization, execution and impact measurement.
• Ensure high quality, fast turnaround times and strong alignment with product releases and go-to-market initiatives.
• Define localization KPIs covering quality, cost efficiency, speed and user experience.
• Implement terminology governance, linguistic QA frameworks and performance dashboards.
• Own relationships with language service providers and localization technology vendors.
• Drive performance reviews, scope optimisation and innovation initiatives.
• Act as the localization expert and trusted partner for Product, Marketing, Legal and Customer Experience teams.
• Mentor 2 Localization Specialists and support their development.
• Introduce structured ways of working, knowledge sharing and continuous improvement practices.

What you’ll deliver in your first 12 months

• Understand current localization workflows, tooling, and vendor setup.
• Identify the biggest opportunities to improve turnaround time, quality, and cost efficiency.
• Build strong relationships with key stakeholders across Product and Marketing.
• Introduce first AI-assisted localization initiatives, improving operational efficiency.
• Implement clear prioritisation frameworks and localisation planning cadence.
• Launch initial performance metrics and reporting dashboards.
• Scale AI-driven workflows significantly reducing manual effort and time to market.
• Enable faster launches of new product features and market expansions.
• Optimise vendor strategy leading to measurable cost efficiency gains.
• Develop a high-performing localization team with clear ownership areas.
• Create scalable terminology and content governance standards.

What sets you apart

• At least 3 years of experience leading the Localization Function in a scale-up company (preferred) or Localization Projects in an agency.
• You have experience working with TMS / CAT tools and localization workflows.
• You enjoy building and improving systems rather than just running processes.
• You are curious about AI and actively explore how automation can improve operational scale.
• You balance linguistic quality with business priorities and speed.
• You communicate clearly and influence stakeholders across functions.
• You take ownership and drive initiatives forward in a fast-moving environment.

Why AirHelp:

• Culture of Autonomy: No micromanagement, no politics. Just builders building.
• Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes.
• Live well: Life/health insurance, private healthcare, wellbeing access (Mindgram), gym card.
• Flexible Work: Hybrid setup, 2 weeks work-from-anywhere, plus flexible benefits to choose from (gym card, various subsidies).
• Stay connected: Annual travel allowance, team days, company events.
• Tech you need: MacBook and top-tier tools from day one.
• Extra perk: Unlimited, free access to AirHelp’s services.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!