Localisation Program Manager

Localisation Program Manager

Location: London (Hybrid 2 days per week in office)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Role: 

The Localisation Team is a multicultural and complementary team of Localisation Program Managers passionate about building a quality native experience for users all over the world.

You will be responsible for handling a variety of localisation projects and optimizing processes to ensure a balance of end quality, speed of delivery, cost and partner happiness. This role reports to the Technical Program Manager - Principal.

Localisation Program Managers at OpenTable own project handling, delivery, workflow and quality optimization for a specific business area, working in close collaboration with the relevant teams across the business.

An analytical mind, effective communication, outstanding project management and problem solving skills as well as an in-depth knowledge of localisation and internationalization are important to this role.

Main responsibilities

• Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams
• Ensure localization requests are delivered on time and to quality standards
• Facilitate kickoff and debrief meetings if vital for larger projects
• Coordinate quality checks on delivered translations
• Supervise tools and workflows, report issues and drive improvements based on user feedback
• Identify and build tickets for localization issues, follow up on reported issues
• Coordinate LQA and support other quality-focused initiatives
• Respond to translators’ questions about specific projects
• Support the launch of new features or locales
• Update documentation on localization processes and ensure information is always complete and up to date
• Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions

Please apply if:

• Minimum 4 years of localization project management experience
• Experience in localization and internationalization, client-side
• Experience with CAT tools
• Proven knowledge of localization standard methodologies
• Excellent problem solving skills
• Excellent verbal and written communication in English
• Strong analytical skills and a phenomenal attention to detail
• Knowledge of multiple languages
• A high sense of ownership
• A growth mindset and an appetite for knowledge

Preferred skills

• Experience with LQA
• Experience with Machine Translation and post editing as part of localization workflows 
• Experience with JIRA

Benefits

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-LT1