In this exciting, hands-on, Loan Support Officer (LSO) role, you will get the chance to make a mark in the team and report to the Loan Support Manager (LSM), and will have the opportunity:
- To raise your profile internally by supporting the Relationship Directors within the Development Finance team to on board new customers and assisting with aspects of in-life loans such as regular drawdown payments and instructions to lawyers re property sales/redemptions.
- To take on completion activity which is of paramount importance to this role and will include case management, liaising with internal and external parties, strong attention to detail and diary management.
- To process the ongoing drawdowns of in-life loans following the recommendation of the Portfolio Manager (PM).
- To instruct the Bank’s lawyers in respect of property sales following approval of PM and to monitor the subsequent receipt of funds and loan pay down.
- To produce loan and redemption statements at the request of borrowers and reviewed by PM prior to issuing
- To manage systems maintenance which will be essential to ensure that all reporting of data from the bank’s systems is up to date and accurate.
Key Responsibilities
- Get to know our policies and procedures; ensure a good understanding of all the company’s policies, procedures and compliance guidelines, installing the principles in your daily practice to protect the company from any associated risks.
- Get to know our Bank’s systems and applications.
- To carry out completion aspects for new loans such as KYC and data inputs for new loans which is a key part of this role and will need high attention to detail and organisation.
- Communicate and create a good rapport with a range of parties; liaise with the borrower and professionals:- (Valuer (Appraisers), Project Monitor and lawyers; to obtain fee quotes.
- Monitor receipt of fees and provide formal written instructions to professionals.
- Manage input to Bank systems in preparation for initial drawdown.
- Processing of interim drawdowns – issuing the relevant document to the client following PM review of the interim report.
- Instructing Bank’s lawyer for property sales and redemptions in conjunction with PMs.
- Managing and producing loan and redemption statements at the request of borrowers.
- Filing of correspondence to the electronic folders.
- Please note this role requires to be onsite 2 days per week
- Familiar using computer-based software.
- Good/confident communicator with internal and external parties - must have.
- Attention to detail/accuracy - must have.
- Good organization skills - a must have.
- Strong team player and independent worker and able to take ownerships of a set of tasks - a must have.
- Time management.
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
