Manage daily operations in logistics, focusing on customer relations, cargo tracking, and cost-effective solutions to enhance service levels and efficiency.
Serve as the point of contact for customer relations
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
Provide excellent customer service in all aspects from booking to cargo delivery on time
Request for Quote with carriers and negotiate the spot rates
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
Monitor account issues and communicate/liaison with management to implement/drive solutions
Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
Report as needed (Service failure report, claim/damage report, others)
Monitor trends and report changes to management for action
Qualifications:
High School Diploma or GED Required; Bachelor Degree Preferred
+2 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
Proficient in Microsoft Office applications such as Excel/PowerPoint/Word/Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong customer orientation and strong negotiating skills
Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
Experience with NAFTA/USMCA cross border transportation preferred
Bilingual in Korean/English or English/Spanish preferred
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