Live Training Assistant, CM University

ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, is looking for a full-time Training Assistant. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

About the Role

We are looking for someone grounded, collaborative, and genuinely invested in building something meaningful.

We built our processes from the ground up, and we continue to refine and strengthen what we started from zero. This role is not for someone who simply wants a checklist of tasks, it is for someone who wants to grow with us, contribute to improvement, and align with our long-term goals.

We are seeking someone who strives to excel through continuous learning and teamwork, someone who is open to feedback, dependable, and motivated to improve alongside the team. The right person embodies our core values, takes ownership of their work, and understands that building something sustainable requires commitment, humility, and shared vision.

Role Purpose

To support live training operations and ensure smooth execution of sessions, accountability of trainees, and continuous process improvement while upholding company standards.

Key Responsibilities

1. Live Training Delivery

• Facilitate live training sessions for:

• New hires

• Internal teams

• Future client groups

• Host and lead educational sessions, including tutorials, social media trainings, podcasts, and Facebook-based learning sessions

1. Participate in and support live training batches across departments (CSS, RCM, PH)

• Monitor trainee attendance, engagement, and participation

• Track trainee progress and proactively identify performance gaps

• Develop, administer, and evaluate assessments

• Live

• Video

• Tasks

• Provide structured, actionable feedback on trainee performance and professional habits

• Facilitate leadership role-play scenarios and practical skill-building exercises

1. Training Coordination & Logistics

• Coordinate and schedule training batches and sessions

• Manage training timelines and ensure milestone completion 

• Oversees training resources, including:

• Calendars

• Trackers

• Journals

• Documents

• Recording links

• Coordinate with lead trainers and guest facilitators

• Ensure all training materials are prepared, updated, and accessible prior to sessions

1. Content & Certification Development

• Develop, update, and refine training materials for:

• Internal programs

• Client-facing initiatives

1. Support certification and course completion and utilization

• Assist in CMU → LMS:

• Course assignment

• Follow-up and completion tracking

• Communication with team or clients regarding completion 

• Live assistance for team or clients regarding LMS system

1. Cross-Team Support 

• Assist in team training sessions across departments

• Record training sessions

• Organize and manage training materials for internal team access

Who We’re Looking For

1. This Role Is Best Suited For Someone Who:

2. Demonstrates humility and professionalism

3. Embraces continuous improvement and evolving processes

4. Adapts quickly as systems and workflows are refined

5. Takes initiative and works independently without needing constant direction

6. Communicates clearly, respectfully, and proactively

7. Stays aligned with long-term objectives, not just immediate tasks

8. Values collaboration and team success over individual ego

9. Understands that building from the ground up requires flexibility and resilience

10. This Role May Not Be the Right Fit For Someone Who:

• • Resists change or is uncomfortable in a fast-evolving environment

  • Requires rigid or fully established standard operating procedures at all times

  • Avoids accountability or ownership of responsibilities

  • Struggles with proactive, transparent communication

  • Prefers working independently rather than as part of a collaborative team

Role Requirements

1. Performance & Standing

• • Must be in good standing with no active disciplinary actions

  • Consistently meeting or exceeding current role KPIs

  • Demonstrated reliability in attendance and task completion

1. Operational Knowledge

• • Strong understanding of ClinicMind system

  • CCP actively certified

  • New feature courses completed up-to-date

  • Ability to confidently explain core values

1. Communication & Facilitation Skills

• • Strong verbal communication and presentation skills

  • Comfortable speaking in front of live and virtual audiences

  • Ability to give constructive and professional feedback

1. Professional Presence

• • Displays leadership potential and initiative

  • Confident and professional on camera

  • Able to facilitate discussions, roleplays, and practice sessions

  • Handles questions and challenges with composure

1. Organizational & Administrative Capability

• • Strong time management and scheduling skills

  • Ability to coordinate training batches, timelines, and resources

  • Detail-oriented in tracking attendance, assessments, and progress

  • Capable of managing training materials and documentation

1. Technical Readiness

• • Comfortable using LMS platforms (assignment, tracking, follow-up)

  • Proficient in Zoom/Google Meet and related training tools

  • Able to assist in creating slides, assessments, and training content

  • Basic video recording and file management skills

MUST HAVE:

1. High comfort level working on Eastern Time Zone/US Shift

2. Good internet access at home

3. Mobile Hotspot

4. Laptop/Desktop of at least 16 GB