Lifestyle Specialist

Are you...

• An energetic and motivated team player who not only enjoys collaborating with others but also thrives on the challenge of not just meeting, but exceeding targets set before them?
• Passionate about delivering exceptional, tailored customer service that goes beyond the ordinary, ensuring that every interaction leaves a memorable and positive impression on our clients?
• Someone who flourishes in a fast-paced, dynamic, and fun working environment where every day brings new challenges and opportunities to grow, learn, and contribute to a spirited team atmosphere?

If you answered YES, we invite you to continue reading!

We are seeking a Lifestyle Specialist to become a part of our dynamic team. In this thrilling position, you will have a distinct opportunity to bring dreams to life by crafting unforgettable experiences for our members. Whether it involves organizing a tranquil spa getaway, discovering the finest local food markets, scheduling golf lessons, or securing a spot at a sailing school, you will leverage your creativity and knowledge to provide personalized solutions that surpass expectations.

What You'll Do

• Address a wide range of exciting and varied requests: From simple tasks such as checking availability to intricate arrangements like creating customized guides.
• Deliver exceptional, lifestyle-oriented solutions: Perfectly tailored to cater to our members’ preferences and wishes.
• Collaborate closely with a network of contacts and resources: Ensuring that every request is fulfilled with accuracy and style.
• Manage whatever comes your way: Whether it's retail suggestions or multiple activities – no task is too large or small!

BEHAVIORAL EXPECTATIONS:  

As Lifestyle Specialist, you will role‑model our Ten Standards and embody our core values of Member Focused, Trustworthy, and Pioneering. You bring a proactive mindset, a collaborative spirit, and a genuine passion for delivering exceptional member experiences. You take ownership of crafting personalised, meaningful solutions across a wide range of lifestyle requests. You are curious, resourceful, and confident in sourcing options, anticipating member needs, and providing recommendations that build long‑term trust. Clear, accurate, and empathetic communication is at the heart of how you work, ensuring members feel heard, understood, and valued in every interaction.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. 

Requirements

Skills / Qualifications

• Experience: 2-3 years in the hospitality industry, demonstrating ability to manage challenges in a fast-paced environment.
• Communication: Excellent phone etiquette and strong verbal, written, and interpersonal skills for effective interaction with clients and team members.
• Passion for Service: Enthusiastic about engaging with members and guests, committed to creating memorable experiences.
• Administrative Abilities: Strong planning and organizational skills with attention to detail for managing multiple tasks and maintaining service standards.
• Tech-Savvy: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; able to use technology to enhance productivity and communication.

Competencies

• Exceptional planning and organizational abilities for effective time and resource management.
• Results-driven with a commitment to achieving goals and enhancing performance.
• Member-centric approach prioritizing the needs of team members and stakeholders.
• Highly adaptable in navigating changing circumstances and challenges.
• Team-oriented mindset promoting collaboration and open communication.
• Proactive initiative with a self-motivated approach to anticipate challenges.
• Meticulous attention to detail ensuring high-quality standards and accuracy.
• Positive mindset that inspires others and enhances team culture and engagement.

Working Hours

In this role, you'll be following a shift schedule that runs from Sunday to Thursday. Your main working hours will be from 9am to 6pm GMT, but you can expect one late shift (12pm to 9pm GMT) each week. Overall, you'll be putting in a total of 40 hours each week.

Guidelines for Hybrid/Home Office:

• This role requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement.
• A secure home office at your confirmed address, free from background noise or other distractions when working remotely
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience + performance bonus.
• Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”