Liferay 2nd Level Support Specialist

We are looking for a Liferay 2nd Level Support Specialist who can operate independently at an intermediate technical level, handling platform-related activities, coordinating deployments, and supporting partners.

This role requires both technical capability and strong organizational skills, as the specialist will work cross-functionally with internal teams and external entities.

Key Responsibilities

· Ad hoc processing of 2nd level tickets (approx. 1–2 per week)

o Mostly GUI-based checks and validation

o Escalation of complex technical issues to 3rd level support

· Coordination, planning, and execution of deployments for customers with additional operating orders (ACE, UCI, Learners Hub)

· Platform support for partners with their own deployment rights in Azure DevOps

o Monitoring and checking failed pipelines

o Forwarding relevant information

o Basic troubleshooting and coordination

· Configuration of third-party extensions for customers (ACE, UCI, Learners Hub)

Required Technical Skills & Experience

· Liferay DXP 7.x

o General administration (users, system settings)

o Handling and configuring third-party extensions

· Azure DevOps

o Execution and management of deployments, pipelines, and releases

o User and rights administration

· Kubernetes (AKS)

o Basic understanding of Azure Kubernetes Service

o Ability to use troubleshooting tools

Technical level required: Intermediate This role does not require deep, in-depth product expertise (3rd level handles complex technical topics), but it requires more than superficial knowledge.

Workload Estimation

· 1–2 tickets per week (approx. 1 hour per ticket, including communication and escalation)

· ~3 hours/week for coordination, planning, and execution of deployments

· ~1 hour/week for Azure DevOps platform support

· Third-party extension configurations included within deployment efforts

Estimated total: approx. 5–7 hours per week.

Profile We Are Looking For

· Able to work independently, both technically and organizationally

· Capable of coordinating with multiple stakeholders

· Proactive mindset

· Does not require constant step-by-step instructions

· Comfortable making decisions within 2nd level scope

We are looking for a technician who takes ownership and responsibility, without needing detailed guidance for routine activities beyond log analysis.