Deep 6 AI is a fast-growing tech startup headquartered in Los Angeles, California looking for talented, dynamic team members who want to help shape our groundbreaking artificial intelligence platform.
We are transforming and accelerating clinical trials, to help get life-saving treatments to patients faster and accelerate innovation in healthcare. To that end, we build a cutting-edge software suite that connects all clinical research stakeholders, from research teams to treating physicians, patients, and study sponsors on a real-time, real-world data SaaS platform, powered by AI.
What We're Looking For
Reporting to the Head of Clinical Programs, the Life Science (LS) Delivery Manager is an essential part of the Client Delivery Team. The role will be responsible for ensuring that LS clients get the most out of our partnerships through the successful delivery of Deep 6’s services.
The LS Delivery Lead is responsible for executing on multiple client projects, maintaining a thorough knowledge of our product and services, developing and executing strategic plans, identifying new opportunities, growing accounts, and managing and delivering on client expectations. It is expected that the LS Delivery Lead possesses strong communication, organization, customer service, and account management skills. The LS Delivery Lead should also bring a solid understanding of clinical research operations and the technical skills to implement Deep 6’s product and service solutions to support industry sponsored clinical trials. Although a clinical degree is not required, the LS Delivery Lead should have a basic understanding of medical language, concepts, and clinical research processes and be comfortable talking with physicians and nurses about their research.
What You'll Do
- Coordinate technical aspects of LS project delivery.
- Understand our customers’ objectives and current pain points and develop a plan for solving them with Deep 6 products and services.
- Execute customer contracts ensuring that all deliverables are achieved
- Build deep, valuable, long-lasting customer relationships to boost engagement, advocacy, and expansion.
- Become a credible advisor to our customers.
- Analyze problems or issues, research solutions, and communicate the best options to end-users.
- Create and deliver structured, repeatable account business reviews that clearly communicate value realized from Deep 6.
- Obtain a positive reference from every customer.
- Work with Sales to understand contract terms, key relationships, and deliverables ensuring that all projects have the best chance for success.
- Work closely with the Healthcare delivery team to launch studies at ecosystem sites and monitor progress.
- Understand and provide feedback on the product roadmap as it pertains to the needs of LS customers.
- Collaborate with Sales to prepare collateral and presentations for customer opportunities.
- Collect qualitative and quantitative, ROI-based case studies.
- Contribute to playbooks for delivering, evaluating, and communicating value to clients.
- Define best practices for technical delivery of LS projects.
- Contribute to internal infrastructure to improve delivery functions.
About You
- Must have a minimum of 5 years’ experience planning and executing clinical trials. Experience with study sponsors or CROs is a plus.
- Must have experience as the main point of contact in a complex, technical, client-facing role.
- Must have experience overseeing projects that require cross-team collaboration.
- Must have strong business judgement and a sense for how to quantify value to clients.
- Must have excellent communication skills, including the ability to present complex information clearly and concisely.
- Able to work in a fast-paced startup environment, helping to create new processes and structures.
- Self-motivated, dependable, flexible, and autonomous with ability to prioritize.
- Ability to travel up to 25%.
- Educational requirement: Bachelor’s degree in a medical or scientific area. Advanced degree preferred.
Our Culture
We are a very collaborative group that is inclusive, fun, and hard-working. We appreciate the value in diverse backgrounds and experiences so that we can create the best product through different perspectives and ideas. Deep 6 AI welcomes remote work and has fully-remote teams throughout the country; we strive to create an environment where you can do your best work in the environment and location that is best suited for each individual. As a member of our team, you can expect to work with intelligent, curious, and motivated peers who value and respect your perspectives. Deep 6 AI is headquartered in Los Angeles and has employees nationwide.
Benefits
In addition to competitive salary and a unique opportunity to thrive at a growing company, Deep 6 AI offers various formal benefits as
well as a generous PTO plan which includes sick and vacation days, and as well as employer-paid medical, dental, vision, life insurance and long-term disability coverage. A 401k plan is available, too.
The above statements describe the general nature and level of work being performed in this job function. They're not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Deep 6.
At Deep 6, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Deep 6 is an equal opportunity employer.
