Job Description
- Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract
- Understanding contract details and managing to in-scope requirements
- Managing all applicable technical and functional aspects of engagements
- Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary
- On-boarding customers into the ticketing system
- Documenting and managing decisions, actions, and issues throughout the project lifecycle
- Defining, documenting, and managing risks from identification through mitigation
- Coordinating and facilitating the following processes per Client guidelines:
o Build Sheet Management
o Change Management
o Escalation Management
- Delivering project and customer status as defined by Client Leadership
- Facilitating and / or participate in internal meetings and reviews as required
- Managing, tracking, and reporting on incidents, service requests, and ticket aging
Requirements
Role Requirements
- Bachelor's degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence.
- Excellent oral and written communication skills. Ability to interface with all levels of an organization including Directors and VPs.
- Proven project management experience leading technical engagements
- Knowledge of cloud computing concepts, software, and systems (i. e. networking, virtualization, VMware, hypervisors)
- Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform
- Knowledge of SAP Software, implementations, upgrades, etc.
Benefits
Note: If interested please send your updated resume to [email protected] and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest!
