Level 3 - Senior Cloud Support Engineer

• General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration.
• Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems.
• Support pre-sales activities for designing and scoping new customer engagements. 
• Quality check existing support team work. 
• Implementing ways to automate and improve repetitive processes.
• Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions. 
• Ability to deal with ambiguity and juggle multiple tasks at once.
• Ability to conduct an AWS Well-Architected Framework Review.
• Participate in a 24x7 on-call rotation. 
• Mentor existing junior Support Engineers. 

• Bachelor’s Degree in Computer Science or related technical field.
• 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position.
• 2+ years in a customer facing consulting or support role.  
• 3+ years of experience with both Linux/Unix and Windows OS support.
• 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc.
• 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent.
• Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting.
• Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management. 
• Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning.
• Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell.

• Strong technical documentation skills. 

• Excellent verbal and written communication skills.

• AWS SysOps Administrator - Associate Certification or equivalent.
• AWS Solutions Architect - Associate Certification or equivalent.
• AWS Solutions Architect - Professional Certification or equivalent AWS Certification.

All your information will be kept confidential according to EEO guidelines.

Interview Requirements:

• Video conference interview(s) are required. 
• Candidates will be required to verify and pass the following background checks.
  • Criminal background check.
  • Education background check.
  • Employment history check.
  • Drug screening.
  • Verify the right to work within the United States.