Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
Investigate ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
Support releases (staging checks, smoke tests, rollbacks).
Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
Communicate clearly with customers; join bridge calls when needed.
3–5 years L2/SRE/DevOps for enterprise SaaS or real-time systems.
Strong debugging (APIs/logs/traces/DB); solid OS/network basics.
SQL fluency; comfort with queues/schedulers and reading .NET stacks.
Clear written/spoken customer comms.
Nice to have : Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate
Environment / Tech Stack:
Languages & Frameworks: C#/.NET (ServiceStack), REST APIs
Databases & Storage: MongoDB, SQL Server, Redis, RDS/DocumentDB, S3
Messaging & Queues: RabbitMQ
Cloud & Infrastructure: AWS (EC2, ECS, EKS), Linux, Windows
Monitoring & Observability: CloudWatch, Grafana, Prometheus
Collaboration & Tools: Jira, Confluence, GitHub, Postman, cURL
Benefits
Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue
RRSP Matching Program – plan for your financial future with company contributions
Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.)
Team Activities & Events – regular social and team-building opportunities
Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown
Astucemedia is an international organization offering innovative creative and software solutions for real-time data visualization on live TV, in studios, museums, immersive experiences, and sports venues around the world. The software and services are used for augmented reality graphics, virtual sets, video walls, interactive apps, on-screen overlays on television and other digital platforms.With its proprietary Data Platform software and plugins for real-time graphics engines by Vizrt, Unreal and Unity, Astucemedia established itself as a leader in data-driven graphics for finance, sports, and elections with world-renowned client that include ABC News/Disney, NBC Universal, Fox Sports, CBS Sports, beIN Sports, NFL Network, BNN Bloomberg, Yahoo Finance, CBC, Radio-Canada, Sky News Arabia, Al Arabiya, Dubai TV, The Media Majlis Museum in Qatar, and even Times Square!Astucemedia’s team of artists, designers and software developers is seeking new talents with passion and innovative ideas!
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