We are currently recruiting for a Level 2 Infrastructure Engineer to join our busy team based from our Huntingdon office, Cambridgeshire. You will be responsible for the day to day proactive management and support of servers, storage and associated technologies, which provide the foundation for the platforms and customer services. The ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. In addition to this, good problem solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders.

This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work.

Key Responsibilities:

To provide proactive support and monitoring to Telefónica Tech MS hosted environments
To triage and help resolve issues raised by customers and internal users.
To provide second line support to an RDS environment
Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms Skills & Experience:
Experience of working to ITIL process and guidelines
An ability to work to tight deadlines and manage priorities
Experience of working within a dedicated IT department
An understanding of Virtualisation and backup technologies
An understanding of Active Directory & Group Policy Management
Service Desk software experience
An experience of working with Blue Light Services
Excellent communication skills both oral and written
Must be able to work on initiative and as part of a team
Must have a drivers licence and access to a form of transport as visits to internal sites may be required

Required Technical Skills:

ITIL v3 foundation or higher
VMware deployment of Virtual Machines
Automated Patch management third-party tools.
A methodical troubleshooting approach and strong attention to detail
Active Directory Management
Group Policy Management Desired Technical Skills
Windows Group Policy creation and management
Windows Terminal Server Environment Support
VMware accreditation
Exposure to Storage and SAN Fibre management

Monday to Friday (37.5 hours per week) based on rolling shift pattern which is typically: 07.00 to 15:00, 08:00 – 16:30 & 14:30 - 23:00

2.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks.

Due to our location, access to own transport is essential.
Must meet our BPSS, Security Clearance and NPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

Be yourself with us, and feel that you belong.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.