Lending Manager (Back End)

Lending Manager (Back End)

We are seeking an experienced mortgage loan manager with a passion for building teams, creating efficiencies, and leveraging technology and the vision to make it happen. You are agile, open minded, approachable, knowledgeable, and willing to roll your sleeves up and get the job done. 

• As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded.  You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only.
• You will innovate new and better ways to do things in order to meet company KPI’s
• Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team.
• Proactively manage and scale final document services with internal employees
• Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level.
• Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins.
• Load balance as necessary in order to meet company SLA’s
• Act as a resource to the team for escalations, questions, and exceptions 
• Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all
• Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively.  You will further work with the Lending Manager (Front End) as you co-manage the Loan Assistants when they are working in a post-closing capacity for file audits after closing.
• Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions.  Once gaps are identified, write process, procedure and policy changes for review, training and implementation.  Follow up to ensure new processes/policies/procedures are adopted and functioning.
• Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team 
• Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Qualifications - You’ll Bring: 

• Experience in managing mortgage loan closing and funding department
• Experience leading and coaching a team and aiding in the success of that team
• You’ve communicated and partnered with customers in a remote environment.
• Knowledge of Conventional mortgage products and Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers.
• You are someone who is obsessed with providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always.
• Attention to detail is your middle name: You triple-check your work, have a fine-eye for small details, and ensure that the work you do is consistently accurate.
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
• Education: High school or equivalent experience
• A minimum of 10 years of relevant experience, with 5 years being in a leadership role
• We encourage you to apply even if you don’t have every listed requirement 

Physical Requirements:

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Compensation and Benefits:

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated.  Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The salary range estimate for this position is: $88,100-$96,100 + incentive plan (bonus) USD. 

This job posting will expire June 1, 2026.