Legal Operations Manager, Privacy and Compliance

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

The Legal Operations Manager will help us develop, implement, and manage legal and compliance processes that support our AI-powered education platform and protect the privacy of our learners, including children and students. You will: (1) partner with cross-functional teams to support privacy, security, and compliance programs; (2) develop processes that allow us to meet our commitments to user privacy in a seamless and scalable manner that promotes operational efficiency and (3) provide operational support to the legal team.

If you are looking for the opportunity to make a significant impact, have a passion for education, and are interested in developing or deepening your skills in high-demand competencies relating to privacy and compliance programs, this role provides a great opportunity to apply your skills and experience to help take your career and our nonprofit mission to the next level. This role is a non-legal role on the legal team, reporting to the General Counsel. You will work closely with privacy, security, and business stakeholders across the organization.

Your responsibilities will include:

• Supporting our global privacy compliance program and processes, including administering tools and coordinating responses to privacy inquiries and coordinating responses to privacy and security compliance assessments under guidance from privacy and security specialists.
• Administering our vendor management and procurement programs and tools, providing support to business leads and vendor approvers to assure that vendor onboarding and RFP processes are completed in accordance with company policies. This role does not include substantive evaluation of vendor competencies or performance.
• Coordinating cross-functional compliance processes requiring input from business leads and technical, security, privacy and legal team members.
• Collaborating with cross-functional stakeholders to support, improve, and shape compliance-driven policies and procedures that scale with global growth and provide Khan Academy with well-documented processes.
• Developing recommendations for process mapping and workflow approvals that reduce organizational pain points and drive effectiveness in our compliance program; this may include vetting and recommending tools that will increase efficiency.
• Ensuring that our compliance protocols are clearly communicated, followed and documented in accordance with best practices.
• Assisting as needed with contract management, policy updates and preparation of training materials.
• Engaging in special projects and ad-hoc matters.

WHAT YOU BRING

While we will consider a broad range of backgrounds, the ideal candidate would have the following qualifications/experience:

• 5-10 years’ experience in legal operations, privacy program management, or similar legal/compliance roles.
• Experience in vetting, implementing, configuring and using process management tools and systems that promote efficiency and transparency in workflow and process management.
• The role will require you to develop and maintain a foundational understanding of data privacy requirements relevant to our operations, working with professionals dedicated to privacy, security and legal compliance. A background in data privacy compliance requirements and best practices, with a CIPM or similar certification, is ideal but not required.
• Strong written and verbal communication skills that will enable you to communicate processes and requirements effectively. assist with development of policies, guidelines and training materials and conduct information and training sessions.
• You thrive on bringing easy to access and implement processes through project management skills that will enable you to tackle a wide range of matters. The role is well-suited to a motivated self-starter that wants to broaden their skill set in a role that will continue to grow with the business.
• Keen attention to detail and process management is essential. You love keeping projects organized, efficient, on task and on time.
• You will possess strong business judgment and the ability to determine when to resolve issues on your own, and when to escalate or seek guidance.
• You are comfortable exercising influence without authority in administering compliance-related processes.
• Familiarity with contract terms and contract management will be helpful; this role may include supporting  contract review and vendor negotiations under attorney guidance (scope may vary based on the candidate’s experience and aptitude).
• You are invigorated by the opportunity to be involved in all aspects of our developing compliance programs, understanding that this role will evolve with the needs of the business.
• You are interested (and enthusiastic) about the power of technology to transform workflows. An understanding of AI governance would add value to this role. Coding is not required.
• Experience in education technology, children's services, or organizations subject to COPPA, FERPA, or state student privacy laws is a plus, as is experience in privacy compliance for technology companies providing digital services to consumers on a global basis.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The compensation band for this role is $96,800 - $115,071 USD annually for candidates based in the United States and $130,807 - $155,497 CAD annually for candidates based in Canada.

The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. 

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]