Legal Operations Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Legal Operations Manager Job Description

WHAT YOU’LL DO:

• Strategic Infrastructure: Define and execute a modern legal operating model, building the workflows and foundational systems needed to support a high-performing legal function.
• Workflow Engineering: Streamline how legal requests move through the company to reduce turnaround times and empower business partners via automated self-service tools.
• Tech Stack Ownership: Lead the selection, deployment, and continuous improvement of our legal technology (CLM, e-billing, and matter management) in partnership with IT and cross-functional stakeholders.
• AI & Automation Strategy: Pilot and integrate emerging technologies, specifically Generative AI and automation, to increase the team’s bandwidth and optimize routine processes.
• Financial Stewardship: Oversee the legal budget, including forecasting, accruals, and cost-optimization efforts, ensuring close alignment with Finance and Procurement.
• Outside Counsel Management: Modernize our vendor strategy by optimizing engagement models and consolidating outside counsel spend to ensure maximum value and quality.
• Data & Performance Insights: Establish key performance indicators (KPIs) and deliver regular reporting on contract velocity and departmental health to provide leadership with actionable business intelligence.
• Scalable Knowledge Systems: Create and manage the department’s "source of truth," including playbooks, training modules, and onboarding resources that allow us to scale efficiently.
• Cross-Functional Execution: Serve as the primary operational link between Legal and the rest of the organization, managing complex projects and ensuring day-to-day administrative excellence.

REQUIRED SKILLS/EXPERIENCE:

• Operational Growth: Proven track record of building or scaling a legal or business operations function within a fast-paced, high-growth environment.
• Systems Design: Experience architecting processes and operating models from the ground up, with a comfort for navigating ambiguity and evolving business needs.
• Financial Acumen: Strong proficiency in departmental budgeting, spend forecasting, and vendor negotiations, with the ability to turn financial data into executive-level insights.
• Tech Implementation: Hands-on experience deploying and driving adoption for legal tech (e.g., CLM, e-billing, or workflow automation), including an aptitude for quickly mastering new tools.
• Strategic Partnership: Demonstrated ability to act as a trusted advisor to senior leadership and collaborate effectively with cross-functional teams like Finance, IT, and Sales.
• Execution & Change Management: A "builder" mindset with a bias toward action and iteration, supported by the change management skills needed to ensure new processes actually stick.
• Effective Communication: Superior interpersonal and communication skills, characterized by a collaborative, low-ego approach to problem-solving.

DESIRED SKILLS/EXPERIENCE:

• Leadership Proximity: Prior experience in a high-leverage role supporting executive leadership, such as Chief of Staff or Head of Legal Operations.
• Technological Innovation: Hands-on exposure to Generative AI tools, CLMs, and legal automation platforms.
• Advanced Qualifications: A JD, MBA, or professional certification in Legal Operations (e.g., CLOC) is helpful, but not required. We prioritize practical experience and a "builder" mindset.

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $134,000 - $200,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.